Landlord Engagement Manager
- Job Title
- Landlord Engagement Manager
- Chicago, IL
- Other Location
AIDS Foundation Chicago (AFC) mobilizes communities to create equity and justice for people living with and vulnerable to HIV or chronic conditions. We envision a world in which people living with HIV or chronic conditions will thrive, and there will be no new HIV cases. Our work focuses on advancing health equity, preventing new cases of HIV, serving as a collaboration and knowledge center, being a bold voice for change and strengthening our organizational excellence.
We are seeking for an individual to serve as our Landlord Engagement Manager. As the administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The Manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
Principal functions and responsibilities of this position include the following:
- Build landlord portfolio to include up to 200 additional units throughout Cook County;
- Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago;
- Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA accessible units and units for people with justice backgrounds;
- Establish new relationships with landlords and property owners;
- Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio;
- Provide subject-matter guidance and mentorship to other department professionals;
- Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects;
- Secure leases and unit agreements;
- Outreach to and engage landlords to identify housing units;
- Develop and implement housing inspection process, including housing quality standards;
- Monitor unit remediation and repair activities prior to move-in;
- Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations;
- On behalf of CHH, enter into a range of leasing agreements (e.g. master leasing, scattered site leasing, subleasing management);
- Manage after hours emergency line for Landlord issues;
- Intervene with landlords on serious repair or safety issues after tenant move-in;
- Plan and facilitate landlord engagement and appreciation events.;
Quality Assurance and Data Entry
- Monitor and review all housing inventory data in tracking system (i.e., CaseWorthy);
- Correct missing or incorrect data on quarterly basis.
Meetings & Training Facilitation
- Develop and conduct trainings for CHH staff and subcontracted staff on landlord tenant law, landlord engagement and relationship building;
- Attend required conferences, trainings (i.e., HMIS, or any system wide trainings) and webinars;
- Attend and participate in monthly Agency meetings (i.e., Standard Operating Procedures Meeting, CaseWorthy Work Group, Grants Prep meeting, Interdepartmental Training Workgroup);
- Participate in applicable system-level external committees.
- Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff;
- Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures.
- Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others;
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;
- Protect organization's value and manage risk by keeping information confidential;
- Perform other duties as assigned.
Bachelor's degree in Business Administration, Communications, Social Service or related field and 1 or more years of Housing/Business/Real Estate experience OR 5 or more years Housing/Business/Real Estate experience
1 or more years supervisory experience
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
2 or more years Real Estate experience
1 or more years in Housing related field
Knowledge, Skills, and Abilities
Exceptionally strong written and verbal communication skills, coupled with presentation skills.
Strong attention to detail and the ability to manage multiple projects, establish workload priorities, and meet deadlines.
Solid interpersonal skills along with the ability and willingness to respect and value the differences and perceptions of different groups/individuals.
Solid skills in coaching and developing employees as well as performance management skills.
Knowledge of the causes of homelessness, who it affects, and the factors (e.g., racial inequities, Socio Economic Status) that can contribute to an individual being homeless.
Please reference position code CHH LEM 400
Decisions and criteria governing the employment relationship with all employees at AIDS Foundation Chicago are made in a non-discriminatory manner, without regard to race, ethnicity, creed, religion, color, sex, sexual orientation, gender identity or expression, age, national origin, citizenship status, military service and/or marital status, order of protection status, handicap, disability (including HIV/AIDS status), or any other factor determined to be unlawful by federal, state, or local statutes.