Employment: AIDS Foundation of Chicago

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Senior Manager, Care Systems Management

Job Title
Senior Manager, Care Systems Management
Chicago,  IL
Other Location

The AIDS Foundation Chicago (AFC) mobilizes communities to create equity and justice for people living with and vulnerable to HIV or chronic conditions. We envision a world in which people living with HIV or chronic conditions will thrive, and there will be no new HIV cases. Our work focuses on advancing health equity, preventing new cases of HIV, serving as a collaboration and knowledge center, being a bold voice for change and strengthening our organizational excellence.

We are seeking an individual to serve as our Senior Manager of Care Systems Management. The Senior Manager of Care System Management is responsible for the oversight of Care supportive staff within the training, Intake and Referral and Client & Data Services programs.  The Senior Manager will oversee and monitor progress of projects that satisfy program reporting requirements. In collaboration with the Vice President of Care the Senior Manager takes the lead responsibility in representing AFC in external committees and boards that relate to HIV/AIDS Care programs.

The Ryan White Care Coordination Manager is responsible for enrolling and managing the enrollment of eligible Illinoisans receiving Ryan White services in the Cook and Collar Counties, into qualified health plans through the Illinois Health Marketplace, insurance companies, Medicaid, and Medicare. The Manager will also be required to facilitate trainings/educational forums throughout Cook and Collar counties. 

Principle functions and responsibilities of this position include the following:

Program Management ​​​​​​

  • Partner with Vice President of Care to assess and identify needs/issues among care programs and translate them into projects;
  • Oversee team related expenditures to ensure spend down and to ensure subcontractor and staff needs are met;
  • Provide guidance in development of the annual case management training budget;
  • Lead efforts in identifying expert trainers for the case management training program;
  • Respond to all escalated client grievances and complaints;
  • Provide leadership by representing AFC in external meetings, committees, boards focused on social determinants of health for people living with HIV;
  • Lead Department of Rehabilitation Services efforts and act as a liaison between AFC and the AIDS Administrative Unit (AAU);
  • Participate on strategic boards and/or committees at the request of the Vice President of Care;

Monitoring, Reporting, and Evaluating

  • Monitor service trends;
  • Contribute in the preparation of quarterly written narrative reports to funders;
  • Manage, monitor and summarize progress of projects that satisfy program reporting requirements.

Staff Supervision

  • Hire, train, mentor and supervise assigned staff; including assisting with recruitment; selection; scheduling and job assignments, mentoring/coaching; staff development and training; performance evaluation; and recommending salary, disciplinary and other personnel actions in accord with personnel procedures;
  • Provide professional development opportunities and guidance to each team member to strengthen their skill sets and job satisfaction;
  • Meet regularly with assigned staff to identify priorities, discuss strategies, and review ongoing projects.


  • Attend and actively participate in required educational programs;
  • Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, World of Chocolate, and others;
  • Attend and actively participate in required All staff meetings, monthly Care Team meetings, Contract Administrators Meeting; and other meetings deemed necessary;
  • Maintain up to date job knowledge by participating in educational opportunities; this includes reading professional publications, maintaining personal network, and participating in professional organizations;
  • Protect organization's value and manage risk by keeping information confidential;
  • Perform other duties as assigned.


Minimum Qualifications

Bachelor’s degree in the Human Services field (i.e., Psychology, Sociology, Public Health, Social Work) AND 3 years of commensurate experience in social services, health care, or related field, including experience in both direct service delivery and program administration required.

OR 5 years or more experience in social services, health care, or related field, including experience in both direct service delivery and program administration required.

Knowledge of HIV/AIDS issues and case management

Knowledge of technical assistance provision to service providers in a coordinated services system.

Preferred Qualifications

Master’s degree in the Human Services field (i.e., Psychology, Sociology, Public Health, Social Work) AND 5 or more years of experience in social services, health care, or related field, including experience in both direct service delivery and program administration.


Exceptionally verbal communication and active listening skills.

Strong attention to detail and the ability to provide efficient, quality service to both internal and external customers.

Solid administrative skills and knowledge of Microsoft Excel and/or other database programs.

Solid interpersonal skills along with the ability and willingness to respect and value the differences and perceptions of different groups/individuals. 

Strong time management skills along with problem solving skills and ability to manage multiple projects, establish workload priorities, and meet deadlines are critical.

Strong Coaching and Developing skills including the ability to train, coach, and develop employees.


Please reference position PRG SMCSM

Decisions and criteria governing the employment relationship with all employees at AIDS Foundation Chicago are made in a non-discriminatory manner, without regard to race, ethnicity, creed, religion, color, sex, sexual orientation, gender identity or expression, age, national origin, citizenship status, military service and/or marital status, order of protection status, handicap, disability (including HIV/AIDS status), or any other factor determined to be unlawful by federal, state, or local statutes.


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