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Dental Practice Manager

Job Title
Dental Practice Manager
Job ID
CONROE,  TX 77304
Other Location
The Dental Practice Manager is responsible for the oversight and leadership in developing and directing the daily operations of the dental clinic.

Essential Duties and Responsibilities:
  • Serves as a resource for the dental staff regarding daily operations, patient experience, and staff engagement to ensure the highest quality of care.
  • Works collaboratively with dental provider team and administrative staff.
  • Coordinates and manages all dental staff activity including the implementation and monitoring of dental and administrative policies and procedures.
  • Conducts interviews, assists in hiring, and directs the onboarding and training of all non-provider dental staff to meet the needs and priorities of the organization and department.
  • Manages, monitors, and documents the performance management/appraisal process for staff by establishing work standards and expectations and by providing feedback regularly.
  • Mentors, coaches, and develops staff to accomplish goals; takes responsibility for identifying developmental needs and creating action plans to enhance growth and development of the team.
  • Oversees dental staff schedule to ensure full coverage and coordination with provider schedules.
  • Manages time and attendance for all dental staff and works collaboratively with the dental provider team on all requests for time off.
  • Interfaces with patients, providers, and staff to resolve patient satisfaction issues.
  • Is the first line contact for providers and staff needing information or support regarding daily clinical operations of the practice.
  • Ensures compliance with safety and infection control procedures to provide a safe and clean environment in accordance with OSHA, state, and federal regulations.
  • Schedules and documents ongoing maintenance of all radiological equipment to ensure compliance with radiation safety regulations.
  • Assists in developing and monitoring the dental clinic budget and generates operational, clinical, or financial reports as needed.
  • Demonstrates proficiency in information technology, the Practice Management system (patient registration, insurance eligibility verification, and scheduling), and the Electronic Dental Record (EDR).
  • Replaces failing and outdated equipment and ensures that the practice has adequate amounts of supplies on hand.
  • Analyzes daily workflow of dental staff; recommends and implements changes as necessary in partnership with dentists and the leadership team.
  • Plans, directs, and maintains up-to-date files and procedures regarding insurance verification/eligibility, appointment scheduling, check-in/check-out, and treatment planning operations to ensure maximized productivity, efficiency, and patient collections.
  • Coordinates with central billing office on revenue cycle to ensure strong KPIs around timely third-party claim submission, claim denials, payments, and accounts receivable.
  • Manages specialist referral and correspondence process.
  • Participates in community wide health promotion and education activities.
  • Ensures patient records/information are securely stored, held confidential and are in compliance with privacy and security regulations.
  • Participates and works with other managers and departments to develop good working relationships and processes throughout the health center.
Education and Experience:

Bachelor's Degree in Business or other relevant field from four-year college or university preferred.   

Minimum of 5 years’ experience in dental office management required.

Registered Dental Assistant (RDA) experience preferred.

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