Desktop Services and Technical Support
- Job Title
- Desktop Services and Technical Support
- Job ID
- 27691066
- Location
- Detroit, MI
- Other Location
- Description
-
Come join our diverse and innovative team and help our military achieve their mission! We have an immediate need to assist our military with Desktop Services & Technical Support!
The ideal team member shall provide both direct end-user support services and systems-level support services. The team member shall respond to customer trouble requests and problem calls received by telephone, email, or generated from the automated software-based customer request systems. The team member shall resolve customer issues using automated remote-control software where possible.
Required Qualifications:
• Bachelor’s degree in related field
• Demonstrated experience with end-user troubleshooting and customer service.
• Software Application Test and support experience.
• Security +
• A+
• Active Secret Clearance
What we offer:- Generous Vacation and Health benefit package
- 401k matching program
- Long and Short-term disability
- Life Insurance
- Paid Holidays
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability or protected veteran status.
- Required Skills
-
• Bachelor’s degree in related field
• Demonstrated experience with end-user troubleshooting and customer service.
• Software Application Test and support experience.
• Security +
• A+
• Active Secret Clearance