Vantage Deluxe World Travel is the leader in adventure travel for thirty-five years.  Since 1983, Vantage Deluxe World Travel develops and delivers memorable travel journeys on seven continents whether on land, riverboats or small ships.

Vantage values motivation, commitment, initiative, and a sense of humor. We’re looking for team players who thrive in a diverse and dynamic work environment. If you think you fit the bill, we invite you to apply online today.

If you are driven by working in a dynamic environment where you’ll discover the value of impactful contributions in an industry that’s easy to fall in love with – the travel industry…Vantage may just be your next home to learn, contribute, work hard and have a little fun. As we evolve technologically and proactively offer differentiated travel experiences to our customers, we search for dynamic, progressive and focused professionals to join the Vantage team whether that’s in our headquarters in Boston or in one of our global offices.

This position is part of the company wide Concierge Team. As a Service Concierge Specialist, you will handle inbound calls, outbound calls, and email and/or chat correspondences. You will collaborate with multiple teams internally to resolve customer issues, fulfill requests, and drive brand loyalty, while increasing sales. 

We are hiring for our next training class beginning March 2, 2020.

• Answer and resolve customer concerns about reservations, travel, promotions, and the company via phone, email and chat.
• Resolve all inquiries that require research or additional information by utilizing the appropriate resources and provide timely follow up as necessary.
• Maintains a good team rapport with various departments and personnel across the company to resolve guest’s questions that arise pre, post or on-tour.
• Consistently meet or exceed expected performance and service quality goals.
• Maintain a friendly, courteous, service-oriented, professional, outgoing, and customer service oriented mindset throughout all interactions with guests. Remain calm and professional through difficult conversations.
• Maintain knowledge base by attending weekly training for new implementations (promotions, sales goals, procedures, accounting, and products) in order to ensure professional service to our guests.
• Identify and close sales/up-sell opportunities including travel protection, cabin upgrades, air upgrades and other tour features, through inbound calls; online chat and email,
• Other duties to be assigned or modified to meet changing business needs and requirements.

• Experience in a commission based role preferred
• Business to Consumer sales experience preferred
• Strong verbal and written communication skills, with excellent problem solving skills
• Experience in travel, hospitality, concierge service, luxury brand clientele highly preferred
• Ability to multi-task and work well in a fast paced environment
• Excellent typing, phone, listening, and computer skills required
• Basic Microsoft skills including Outlook
• Reservation system experience highly preferred
• Email & Chat experience preferred
• High attention to detail and accuracy
• Bachelor’s degree or equivalent experience preferred but not required

Software/Systems

• Basic Microsoft skills, including Outlook   
• Reservation system experience highly preferred

Compensation/Benefits

Base Salary + highly competitive commission plan

4 weeks of paid training

15 vacation days, 10 holidays, 5 sick days and 3 personal days

401K with company match, Medical, dental, and vision benefits

Subsidized commuter transportation

Travel discounts – employees who complete a minimum of 6 months service are eligible for a free familiarity river cruise, and discounted rates on Vantage Travel products.

Schedule

Four Weekdays: 11:00am-8:00pm EST

One Weekend Day (Saturday or Sunday): 10:00am-6:00pm EST

Rotating holidays

Possibility to work from home

Equal Opportunity Employer

Vantage Travel is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, gender, gender identity, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.