Job Summary:

As our Product Support Specialist, you are responsible for providing remote and/or on-site technical support to clients and assisting with minor development tasks (HTML, JavaScript) to support internal and client-driven projects. Your role will include answering phone and email support requests and communicating directly with clients in order to help them diagnose and resolve issues they are having with the Juvare suite of products and services.

Responsibilities:

• Provide telephone and email support to a global client base.
• Verify bugs reported by clients and report to development.
• Submit product enhancements from clients to development.
• Troubleshoot and resolve product configuration, Microsoft IIS and Microsoft SQL issues.
• Assist in maintaining knowledge base of common problems and solutions.
• Demonstrate personal discipline and assure quality of service provided
• Compliance with Juvare responsibilities.
• Other duties assigned.

Qualifications:

• Bachelor’s degree.
• 2+ years’ experience in a technical support call center environment.
• 1+ years of technical software development experience.
• 1+ years of Database design and implementation.
• HTML, Javascript, CSS experience required.
• Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

Skills/ Knowledge Requirements:

• Passion to provide outstanding service to both internal and external clients.
• Excellent oral and written communication skills.
• Exceptional analytical and problem solving skills.
• Familiarity with current technologies.
• Ability to rapidly absorb and implement new technologies and procedures.
• Superior attention to detail, personal initiative, and commitment to quality.
• Flexibility to adapt to changing priorities and manage multiple concurrent tasks.

 “Juvare” is an Equal Opportunity, Affirmative Action employer.”