About us

Since its inception in 1983, Vantage Deluxe World Travel has been creating and delivering travel programs exclusively to mature individuals - River Cruises, Small Ship Cruisetours, and Escorted Land Tours to destinations all over the world.

We provide travelers complete packages including airfare, meals, cultural connections and comprehensive sightseeing with the mission to provide quality products and services that exceed the expectations of our customers.

We are now hiring Adventure leaders for 2020 season for following regions & programs:

Best of Africa: South Africa, Zimbabwe & Botswana

https://www.vantagetravel.com/ourjourneys/land-tours/africa-land-tours/safxx/2020/itinerary

On Safari in Kenya & Tanzania: Up Close with the Big Five

https://www.vantagetravel.com/ourjourneys/land-tours/africa-land-tours/kenxx/2020/itinerary

Morocco: Imperial Cities & Sahara Safari

https://www.vantagetravel.com/ourjourneys/land-tours/africa-land-tours/mocxx/2020/itinerary

The Silk Road: Marco Polo & Golden Cities of Central Asia

https://www.vantagetravel.com/ourjourneys/land-tours/asia-land-tours/srtxx/2020/itinerary

Responsibilities:

• Ownership of product delivery and customer satisfaction for the entire program to achieve set quality goals;
• Primary holder of relationship with hotel and ground staff to ensure program itineraries are adhered to;
• Deliver all briefings, selected presentations, communicating a range of information on itineraries, destinations and culture; inform guests on any changes confidently;
• Making sure all travel arrangements run according to plan and that accommodation, meals and service are reconfirmed and satisfactory;
• Acts as a liaison with local vendors for all partners and communicates issues with regional offices;
• Accompany guests on all excursions as the company representative;
• Coordinate all transportation logistics with transfer companies to ensure timely and smooth service;
• Organising excursions & tours as well as other activities;
• Using professional knowledge to answer questions from guests and to fulfil their expectations of the tour. Respond and accommodate guest requests, including highly personalized ones such as kayaking, golf or transportation arrangements;
• Dealing with unforeseen emergencies, e.g. flight delays, coach strikes, weather conditions; resolving any customer emergencies, such as sorting out onsite conflicts or helping a customers who are ill.
• Onsite sales of optional tours and future travel packages;
• Writing reports and maintaining records; provide feedback to office
• As the public face of the company, the Adventure Leader must create an excellent first impression and continue to provide outstanding customer service to clients throughout the duration of their stay.

 Desired Skills and Experience

• 3+ years experience leading groups as a tour guide / tour director
• Intimate knowledge of and/or experience working in the region you are applying for.
• Excellent English & local language skills specific to region you are applying for. (both verbal & written)
• Relates well with American travelers including families with children age 8-18, solo travelers, active travelers and travelers of age 50+
• Ability to create a fun environment to build a cohesive team of travelers and creaging a learning experience in the region; must be fit and active, in excellent shape in body & mind to be able to lead our programs
• A good listener with the ability to handle passenger questions, comments, and complaints in a diplomatic, patient and caring way.
• Excellent problem solving skills

• Highly organized and able to fulfill duties at a high level and on own initiative with minimal supervision
• Proficient computer (MS word & excel) and telephone skills, excellent oral and written English and primary language of the program. Knowledgeable and interactive with Social Media for use as sales tool. 

What we offer

• Competitive compensation package on a free-lance contractor base
• Additional financial bonus related to commissions generated through on tour sales

Equal Opportunity Employer

Vantage Travel is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, gender, gender identity, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.