Job Purpose: 

The Senior Citrix Architect (SCA) will perform technical duties to include planning, implementation managing and troubleshooting, a Citrix/Microsoft Environment. Tasks may also include design, deployment, installation of new software, system upgrades, patch installation, backups, software/hardware problem resolution and various ad hoc requests.

Essential Functions:

• Citrix Engineering and Provisioning
  • SME for Citrix design, management, and escalation
  • Engineering of enterprise systems/applications and related solutions for various project and operational needs
  • Install new and/or rebuild existing servers (Physical and Virtual) including: configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
  • Develop and maintain installation and configuration procedures
  • Contribute to and maintain system standards
  • Research and recommend innovative, and where possible, automated approaches for Citrix/system administration tasks.Identify approaches that most efficiently leverage our resources and provide economies of scale
  • Plan, design, and execute new center integrations
• Operations and Support
  • Maintain and manage Citrix related Active Directory environment focusing on GPO driven policies, and user/group management, and potentially cross-domain functionality.
  • Maintain and manage Citrix infrastructure including Controllers, PVS, StoreFront, NetScaler, License servers, etc.
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs
  • Perform regular security monitoring to identify any possible intrusions
  • Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media
  • Create, change, and delete user accounts per request
  • Manage Citrix Profile Management and ensure no profile corruption
  • Assist with scheduled and emergency systems/applications patching
  • Provide 2^nd and 3^rd level support for incident resolution and root cause analysis.Work with infrastructure team, application team and service providers to ensure solid designs and solutions to maintain secure and highly available systems.
  • Repair and recover from hardware or software failures.Coordinate and communicate with impacted constituencies
• Maintenance
  • Make recommendations on any server software maintenance, patching, and performance tuning policies and procedures to ensure optimal performance and availability.
  • Create / Maintain operational, configuration, or other procedures
  • Perform periodic Citrix/system performance reporting to support capacity planning
  • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.Configure CPU, memory, and disk partitions as required
  • Maintain data center environmental and monitoring equipment
  • Managing telecom vendor escalation to ensure maximum uptime for all centers
• Communications
  • Interpret and/or discuss complex information with technical resources or business owners effectively; regularly provide advice and recommend actions involving complex issues.
  • Mentor other team members in the IT Department
  • Responsibility for training of other engineers and developing these training plans

• Regular attendance and punctuality
• Contributes to team effort by accomplishing related results as needed
• Ensures that all processing and reporting deadlines are consistently achieved
• Perform any other functions as required by management

Qualifications and Education Requirements

• Minimum 8 years industry experience.
• 7+ years experience in Citrix and Windows Server technologies including:
  • Citrix 6.5 and above
  • Citrix PVS (version 6 and above)
  • Citrix NetScaler (version 9 and above)
  • Windows Server (2008 R2 and above)
  • Active Directory (2008 and above)
  • Group Policy in an enterprise environment
  • PowerShell Scripting expertise
• Microsoft Certified Professional – MCSE 2008 or above
• Bachelors degree in computer science, information technology or equivalent
• Ability to work a flexible schedule (including overtime, and weekends), as necessary.
• Superior analytical and statistical skills

Other Desired Skills

• Citrix CCE-V
• Citrix CCP-N
• Security experience and credentials (ex: CISSP)
• VMware ESXi 5.5 or current
• Citrix XenApp 6.5 or current
• Veeam Backup Solution
• LANDesk
• Knowledge of healthcare IT systems

Required Competencies

Strong leadership skills. Exceptional Customer Service Skills.  Strong functional Competence. Interpersonal Skill Competency. Stress Tolerance. Initiative. Adaptability. Accountability. Integrity. Self-Confidence. Time Management Skills with an emphasis on multi-tasking.

Physical Demands and work environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: Required job duties are essentially sedentary in nature, consisting of occasional walking, standing, lifting and/or carrying 50 pounds maximum, seeing, speaking and hearing.

Work environment:  Required job duties are normally performed in a climate-controlled office environment.