About Vantage
Lauded by Travel + Leisure, Condé Nast, World Nomads Solo Traveler, USA Today, and voted the leader in solo travel, Vantage Travel has curated deluxe river and small ship cruises, land adventures, safaris, family and culinary journeys since 1983. Through an enriching roster of included features and Cultural Connections, half a million travelers have experienced firsthand the culture, cuisine, history, and wildlife of more than 80 countries on all seven continents.
Why Work For Us?
Vantage’s workplace culture is fun, collaborative, and meaningful. Our associates are fueled by the tangible results of delivering memorable and life-changing journeys while working collaboratively across the globe. Our associates don’t just help others travel, but we enable them to experience the Vantage Travel difference with several opportunities to explore the globe on a Vantage journey, too!
Alongside free annual international travel opportunities, we recognize the hard work of our global associates with a competitive benefits package, flexibility, and myriad wellness options. Our convenient location next to TD Garden and North Station puts associates in the heart of world-class downtown Boston and just steps from a major transit hub convenient for city dwellers and commuters alike.
If you’ve got a passion for travel and thrive in a dynamic environment where you’ll make an exciting impact on travelers around the world, Vantage may be your dream employer! As we expand our portfolio of travel experiences — including river and small ship cruises and land adventures — and our customer base, we increasingly seek creative, progressive, and motivated professionals to join the Vantage team in our Boston headquarters or in one of our global offices in Budapest, Buenos Aires, Beijing, and Cape Town.
Job Summary:
The Flight Service Concierge will schedule domestic and international flight reservations for Land, Small Ship and River Products. This role is 60% reservations and 40% sales and is part of the company wide Revenue Generating Team. This role includes upselling current customers, calling and emailing passengers, emailing itineraries and scheduling through Sabre. Utilizing experience with 55+ demographic, patient customer service and complying with travel policies will allow this incumbent to increase revenue and be successful in this role. SABRE or AMADEUS experience is a requirement for this position.
We are hiring for our next training class beginning on March 2, 2020.
Responsibilities:
Objectives
- Schedule flight reservations for Land, Small Ship and River Products through Sabre software
- Conduct 25+ outbound sales calls per day
- Call and message passengers itineraries and schedule changes
- Meet sales conversion rates based on company's weekly metrics (10+%)
- Offer upgrade packages to customers, assign the best available options to passengers, by reviewing daily bookings and vacancies
- Manage Airline Block space according to airline policies
- Ticket all assigned programs according to airline contract requirements and costing guidelines
- Oblige travel requests while meeting conversion and budget guidelines
Qualifications:
- Associate’s required
- Capable of clearly speaking, reading and comprehending English required
- 2 years of customer service experience required
- 2 years of B2C sales experience required
- Comprehension of airline tariffs and pricing required
- Travel, hospitality, tourism experience highly preferred
Compensation/Benefits
Base Salary + highly competitive commission plan
4 weeks of paid training
15 vacation days, 10 holidays, 5 sick days and 3 personal days
401K with company match, Medical, dental, and vision benefits
Subsidized commuter transportation
Travel discounts – employees who complete a minimum of 6 months service are eligible for a free familiarity river cruise, and discounted rates on Vantage Travel products.
Schedule
Four Weekdays: 11:00am-8:00pm EST
One Weekend Day (Saturday or Sunday): 10:00am-6:00pm EST
Rotating holidays
Possibility to work from home
You'll Be Successful...
Willing to come in early and work late sometimes
Capable of working in a team-based environment and helping the team meet sales goals
Capable of meeting deadlines; able to swiftly change objectives
Calculate numbers utilizing Excel
Capable of working autonomously, proactive and self-efficient; double-check your work
Software
Sabre/Amadeus required
Excel (Basic) required
Reservation system highly preferred
Equal Opportunity Employer
Vantage Travel is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, gender, gender identity, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
