Vantage Travel | Deluxe World Travel Service | River Cruises & Tours

Senior Director of Revenue Management

Job Title
Senior Director of Revenue Management
Job ID
27399807
Location
Boston,  MA 02114
Other Location
Description

About Vantage

Vantage Deluxe World Travel is the leader in adventure travel for thirty-five years.  Since 1983, Vantage Deluxe World Travel develops and delivers memorable travel journeys on seven continents whether on land, riverboats or small ships.

Vantage Deluxe World Travel is a $300 million, state-of-the-art direct marketer of travel to the affluent mature market. When you join the Vantage team you become part of a global company, headquartered in Boston, with eight regional offices around the world. Our worldwide teams work together to provide exciting, culturally enriching travel programs to destinations on all seven continents, including on our European river cruise fleet. Since 1983, more than 400,000 travelers have joined us to see the world.

This position is responsible for collaborating with the Revenue Management, Marketing, and Finance teams in order to identify strategic and tactical pricing actions by product and division and across multiple distribution channels in order to achieve company sales and EBITDA goals.  Additionally, this position will oversee build and maintain inventory and pricing controls in all applicable software systems and related environments, analyze inventory allocations and utilization, capacity controls, and drive inventory decisions based on customer demand.  This position will also perform ad hoc analysis and reporting as required per senior management direction. THIS IS NOT A REMOTE POSITION.

Key Responsibilities and Goals:
 In addition to the requirement of consistent and reliable attendance for this position, list 5 additional key responsibilities in order of importance to the job/department. Include the estimated time spent on each in a given week.


1. Maximize revenue and drive planned EBITDA using both strategic and tactical revenue management initiatives by product and division and across multiple distribution channels collaborating with Marketing, Finance, and Concierge teams, managing within acquisition costs budgets
2. Utilize best inventory management practices to maintain and increase load factors by an average of 5% across all programs; proactively manage available inventory via direction to Yield team regarding Moves, Saves, and Cancel practices that reduce expenses on target with annual budget.
3. Effectively manage on-time and accurate product build, promotion launch, tactical offers, marketing proofing, and applicable changes / updates complete with thorough and consistent Quality Assurance reviews to mitigate published errors and achieve greatest possible mail savings; reduce the number of overdue team tasks and maintain acceptable level.
4. Distribute all relevant promotional, tactical offer, and any additional information required for success across departments and successful customer conversion; this includes reviewing and incorporating data/knowledge/insight from CSR remarks.
5. Lead, train, and mentor Revenue Management staff in routine and evolving professional development, ensuring the company maintains a highly competitive position and retains top talent.


Primary Competencies or Non-Negotiables:
Operational
• All associates conduct themselves in an honest, ethical, professional manner.
• All associates meet training standards and requirements.
• All associates relations are managed appropriately.
• All contracts are managed according to company and client requirements. Contract compliance is everyone’s shared responsibility.
Leadership
• Lead by example.
• Assume ownership for our company’s success.
• Promote and embody our culture, values and beliefs with passion.
• Take ownership of issues, seek solutions.
• Take responsibility, do the right thing.
• Project energy and enthusiasm.
• You are part of a team and have a responsibility to everyone on it.


Qualifications:

Required:

- BS/BA Degree in Finance, Accounting, Business, Economics, or other quantitative discipline

- 7-10 years of prior analytical/quantitative experience in the travel/hospitality industry or related/comparable field/industry.

- 7-10 years of advanced capabilities across entire Microsoft Office Suite, SAP/Business Objects/BI or Tableau platform, and AS400.

To be successful in this position requires advanced utilization of all official corporate systems (including but not limited to AS400, complete Microsoft Office Suite, SAP Business Objects/Bi or Tableau/C+) strong quantitative skills and keen attention to details.

 Preferred:
- Masters Degree - in quantitative discipline

Vantage’s workplace culture is fast paced, collaborative, and meaningful. Our associates are fueled by the tangible results of delivering memorable and life-changing journeys while working collaboratively across the globe. Our associates don’t just help others travel, but we enable them to experience the Vantage Travel difference with several opportunities to explore the globe on a Vantage journey, too!

  Alongside free annual international travel opportunities, we recognize the hard work of our global associates with a competitive benefits package, flexibility, and a myriad of wellness options. Our convenient location next to TD Garden and North Station puts associates in the heart of world-class downtown Boston and just steps from a major transit hub convenient for city dwellers and commuters alike.

Some of our benefits include:

- Your choice of employer-subsidized medical plans, as well as comprehensive dental and vision plans and Flexible Spending Account (FSA)

- Minimum of 3 weeks of vacation time to start (some positions start with 4 weeks)

- 10 paid holidays, 5 sick days, and 3 personal days

- 401K with generous employer match. Currently Vantage will match up to a maximum of $4,500 annually

- Tuition Assistance Program

- Telecommuting and flexible work arrangements depending on position

- Free international travel opportunities for associates, plus 25% discount on all trips for the associate and their family and personal airline ticket discounts

- 90% subsidy on MBTA passes inside of Boston and up to 50% subsidy on commuter rail passes

- Wellness program offering weekly fresh fruit delivery, on-site fitness center with Peloton bikes and lockers, weight loss benefits, and discounts on fitness boot camps and personal training

Equal Opportunity Employer

Vantage Travel is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, gender, gender identity, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

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