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Cybersecurity Technician 1
- Job Title
- Cybersecurity Technician 1
- Job ID
- 27439224
- Location
- Augusta, GA 30904
- Other Location
- Description
-
The Cybersecurity Technician I is an integral part of the Security Operations Center. The primary function of the role will be to provide 24/7/365 monitoring of clients' environments for security events. This includes establishing the extent of a threat, the business impact, and advising the most suitable course of action to contain and remedy the event. A Cybersecurity Technician must also demonstrate the ability to communicate effectively with key stakeholders and other members in the event management process.
Responsibilities
The responsibilities for this position include:
· Manage the event monitoring and incident response ticket queues and triage as appropriate to meet the established service level agreements.
· Promptly transfer cybersecurity tickets to the client, appropriate department, or internal point of contact.
· Clearly convey indicators of compromise and containment and remediation steps to clients and ITSM service providers
· Analyze and interpret system, security, and application logs in order to diagnose faults, spot abnormal behavior, and rule out false positives.
· Effectively utilize SIEM and End Detection and Response tools to investigate alerts and anomalies and built accurate timelines related to possible compromise.
· Follow established procedures to investigate, escalate, contain, and/or eradicate malicious activity.
· Develop and deliver written and oral reports to clients, teammates, and management to aggregate and communicate security information and metrics.
· Maintain accurate logs and timelines of tasks and events.
· Participate in special projects as required.
Competencies and Qualities
Qualified candidates must meet the following job requirements:
· Maintain quality service by following organization standards.
· Work with a team, communicate effectively, and have high attention to detail.
· Meet client and company expectations for attendance, quality, and expertise.
· Effective use of time and keep detailed notes in company ticketing system.
· Able to effectively communicate with key stakeholders and other members in the event process.
Staff must be committed to our core values the Corsica Way:
· Customer Focused – We are nothing without our clients.
· Operationally Excellent – Strive for perfection. Obtain Excellence.
· Relational and Compassionate – Support our clients' missions through friendly service.
· See things through to completion – Take the first step and finish what you start.
· Integrity, always do the Right thing – Do the right thing, even when no one is looking.
· Committed to the team – Strive to meet your personal, team, and Company goals.
· Accountable to one another and our clients – We’re counting on you and so are our clients.
Education, Experience, and CertificationsRequired
· One of the following certifications: CompTIA Security+, CompTIA CySA+, CCNA Security, C|EH, SSCP, or equivalent
· 1 year work experience in the Information Security or related fields
Preferred
· Associate’s degree in Information Security or related field or 2 years work experience in the Information Security or related fields
· Experience with SIEM platforms, firewall management, and endpoint detection and response platforms