General Requirements

• Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with company standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with company standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs
• Perform other duties as requested by management.

Fundamental Requirements:

• Maintain a warm and friendly demeanor at all times.
• Set up the bar according to hotel standards and Banquet Event Order to ensure that guests are served promptly and efficiently
• Prepare beverages and cocktails according to the hotel’s mixing and presentation standards
• Serve guests with all beverage requirements in a friendly, courteous and professional manner
• Break down bar after the completion of functions, storing liquor, supplies and equipment according to the hotel’s standards
• Follow all state liquor laws
• Know hotel services and facilities
• Abide by all hotel policies and safety rules
• Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests
• Respond to guests problems, complaints and accidents
• Be familiar with all fire exit locations and fire extinguisher locations and know how to operate
• Ensure that the bar and service areas are kept clean and tidy during service
• Ensure overall guest satisfaction