Join Our Team

Thompson is seeking a Team Lead to join our growing team.

The Team Lead is responsible for supervising, guiding and supporting the Profession Mentors. The Program Supervisor is a role model and mentor for Professional Mentors, acts as a team facilitator and organizational motivator, and facilitates effective communication in all directions. The Program Supervisor is responsible for supporting the hiring, onboarding and supervision of the new Professional Mentors on their team, as well as supporting the onboarding and training of all new Mentors. A Program Supervisor must know, understand, honor and support the organization’s mission, vision, values and principles, be able to clearly articulate the organization’s function, and must have a demonstrated desire to participate in the management of the organization. 

Essential Functions and Responsibilities:

• Serve assigned youth as appropriate (1-4 youth) in the capacity of a Professional Mentor, as outlined in the Professional Mentor job description.
• Develop and sustain honest and trusting relationships with colleagues, and inspire and motivate team members.  Serve as a role model both for effective Friend/child relationships and as a professional. Act as a resource for the team by providing support, guidance, direction and resourceful solutions to concerns and challenges.
• Ensure compliance with and accountability to the organization’s policies, procedures, and practices as outlined in the Employee Manual and Friends Handbook.  Contribute to the development of any of these as required.  Demonstrate support of organizational decisions in a constructive and effective manner.
• Responsible for managing the performance of Mentors on team, including completing and conducting annual and semi-annual performance appraisals.  Hold Friends accountable for work performance: adequacy of time spent with children, quality, intentionality and diversity of activities with children, and administrative responsibilities.  Have continuing performance discussions to provide feedback and to ensure that goals and objectives are being fulfilled.  Provide continuous constructive feedback and coaching as necessary, and work with HR and the Program Leadership Team to resolve issues as needed.  Manage any required performance improvement activities.  
• Know and understand the needs and issues of each child served by the Mentor on assigned team.  Meet with each team member one-on-one each month, and review Roadmaps and Transition Plans for each child on a monthly basis.  Develop knowledge of academic performance for each child, and assist in setting realistic goals for the children. Assure that each Mentor has helped develop a specific area of interest or talent for each child.
• Interact with each child on your team at least twice a year by going out with the child and their respective Mentor, or by observing Mentors with their children during activities or outings.  Provide constructive feedback to the Friend on an ongoing basis.
• Lead and facilitate effective, weekly Team Meetings ensuring focus on child and Mentor successes, setbacks, issues, concerns and ideas.  Create a safe and comfortable team environment so Mentors feel supported and open to discuss child and work issues. Also must ensure focus on the communication of organizational information or issues to team, and to solicit feedback from team.
• Actively participate on the PLT and provide insight, input and solutions to programmatic and organizational issues and challenges.  Facilitate or lead PLT meetings as required.
• Communicate effectively and appropriately in all directions regarding organizational issues, concerns, policies and procedures.  Raise and resolve issues appropriately.  Advocate for Mentors, representing the best interests of your team and children, doing so in an appropriate and timely manner. Understand, implement and support organizational policies and procedures.
• Solicit and obtain feedback from a minimum of two parents of children on your team per month.  Document and maintain all feedback, and include in Quarterly report.

Required Education, Experience, and Abilities:

Minimum of bachelor’s degree strongly preferred, plus five years of experience working/volunteering with children, including at least two and a half years (3 years strongly preferred) in the role of a Professional Mentor. Previous supervisory experience desirable.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. No Phone Calls.