Careers

Position Summary: 

Under limited supervision, provide complex customer support in the areas of on-site installation, implementation, modification, maintenance and repair of digital microwave communications equipment and/or systems.

Essential Functions/Major Responsibilities: 

1.    Function as primary point-of-contact with customers for post-sales services.

2.    Provide a full range of post-sales service to customers (installation, implementation, etc.)

3.    Review warranty claims, process customer returns and exchanges, and make decisions on expediting service and repairs.

4.    Provide feedback to engineering and manufacturing on equipment issues in the field and recommend potential changes in procedure and design.

5.    Coordinate and schedule all in house and onsite customer training for BMS products.

6.    Provide technical support to BMS authorized service centers outside the United States as necessary.

7.    Complete customer service request with a high degree of completeness, accuracy, attention to detail and follow-through.

8.    Perform field service work as required.

9.    Provide written and verbal feedback to customer service manager on methods for improving instrumentation and preventing recurrence of problems.

10. Provide customer status reports as needed.

11. Assist in other job duties as required.

Qualifications: 

·         Education/Training: High School Diploma or equivalent; Associate’s or Bachelor’s Degree a plus.

·         Experience: Minimum 5+ yrs. related experience in a manufacturing or customer service environment, as well as experience repairing and troubleshooting RF test systems and equipment.

   Skills/Technical Requirements: 

Highly proficient with mechanical and electrical equipment and systems

 Strong ability to analyze complex technical problems

·         Proven ability to independently anticipate, organize, and manage multiple priorities

·         Excellent customer and liaison skills

·         Experience working remotely in a high pressure environment

·         Must be able to handle situations that require complex problem solving

·         Proficiency with Microsoft Office applications

Job Conditions/Physical Demands: 

This position is based in San Diego and involves up to 75% travel with limited supervision at customer sites. Occasional climbing in and out of aircraft cockpits, frequent climbing of stairs to building rooftops. Walking, sitting, and standing.