SUMMARY: This position is responsible for providing hands on care, physical and emotional support to each resident while maintaining a safe and comfortable home like environment.

DUTIES AND RESPONSIBILITIES:

·       Oversees a designated group of residents during the shift; knows where their residents are and physically checks on them throughout the shift.

·       Observes, reports and documents symptoms and conditions of residents for changes in condition such as skin, behavior, alertness, weight, dietary and participation in activities.

·       Responds to security system and resident call bells promptly.

·       Notifies supervisor if a resident has increased care needs.

·       Assists with continence management and disposes of all continence products properly to ensure sanitation of resident suite and community restrooms.

·       Serves and collects food trays and assists as needed, reports refusal of meals or loss of appetite.

·       Assists resident during a fire emergency to a secured fire safe area.

·       Completes resident laundry as assigned and needed.

·       Maintains cleanliness of resident’s room and work areas.

·       Practices good standard care precautions of cleanliness, hygiene and health.

·       Helps residents maintain independence, promotes dignity and physical safety of each resident.

·       Participates/leads and assists residents with activities of daily living (i.e. bathing, dressing, toileting, grooming, ambulation, transferring, eating) as instructed.

·       Engages residents in life skills and other life enrichment activities.

·       Greets and assists external customers, guests, family members, residents, vendors, and team members if needed.

·       Performs other related duties as assigned by management. 

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SUPERVISORY RESPONSIBILITIES:

·       This job has no supervisory responsibilities.

QUALIFICATIONS:

·       High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.

·       Certificates, licenses, and registrations required:

o   Certified Nurse’s Aide certification preferred.

·       Other skills required:

o   Must be 18 years of age.

o   Previous experience working with seniors preferred.

o   Ability to communicate effectively speaking the primary language of the residents.

o   Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

o   Ability to write in required logs and routine correspondence.

o   Ability to add and subtract whole numbers.

o   Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

o   Must demonstrate an interest in working with a senior population.

o   Interacts with guests, residents, and staff in a courteous and friendly manner.

o   Responds promptly to resident needs.

o   Supports organization's goals and values.

o   Balances team and individual responsibilities.

o   Ability to make choices, decisions, and act in the resident’s best interest.

o   Ability to remain calm in difficult situations.

o   Ability to handle multiple priorities.

o   Competent in organizational and time management skills.

o   Must demonstrate good judgment, problem solving and decision-making skills.

COMPETENCIES:

·       Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.

·       Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

·       Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

·       Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

·       Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

·       Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

·       Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

·       Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

·       Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

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·       Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

·       Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand.
• Continually required to walk.
• Frequently required to utilize hand and finger dexterity.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Frequently required to talk or hear.

• Occasionally works around fumes, airborne particles, or toxic chemicals.
• Occasionally exposed to bloodborne and airborne pathogens or infectious materials.
• The employee must occasionally lift and/or move up to 200 pounds / continually lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include:
  • Close Vision
  • Distance Vision
• Additional remarks regarding work environment:
  • Works primarily indoors in a climate-controlled setting.

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.