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Salary:  $45,000 - $65,000

Do you have a passion for leadership?

Do you want to make an impact on youth, families, and communities?

Program Supervisor – A Child’s Place (Leader of Others)

Thompson Child & Family Focus is the leading provider of clinical and prevention services for children and families across the Carolinas. The Charlotte, NC-based, nationally accredited nonprofit agency empowers children and families through therapy, education, and prevention-based care. Thompson has multiple campuses specializing in clinical and behavioral treatment, developmental education, and proactive care.

At Thompson, we value empowerment, teamwork and upward mobility across all positions and departments. It’s important that everyone always feel heard and encouraged to be their best- as a result, we’re able to provide the amazing services our youth and families deserve. Learn more about us at www.thompsoncff.org.

Thompson is seeking a strong, dynamic, and experienced Program Supervisor to help lead our growing A Child’s Place (Leader of Others) program.

The Program Supervisor - A Child’s Place (Leader of Others)is responsible for daily operational oversight and performance of their respective program(s). Success will be primarily measured through three core data points: financial performance data, staff retention/engagement data, and program outcomes/quality data. Program supervisor are expected to model principles of the Leadership Pipeline as a Leader of Others. 

Thompson offers excellent benefits as part of our competitive employee package:

·         Competitive salary

·         Full family medical and dental insurance

·         401K

·         Paid vacation and holidays

·         Leadership training

·         Paid trainings and free professional development opportunities

·         Opportunities for performance bonuses

·         Great team-oriented work environment

Responsibilities:

·         Proactive coaching and feedback to ensure professional development and growth of direct reports

·         Setting programmatic objectives, defining roles, and prioritizing tasks for direct reports

·         Effective proactive communication in all directions (up, down, sideways) to ensure program needs are met

·         Recruit, interview, and selection of top tier talent for their program staff

·         Conduct thorough and well-documented assessments of direct reports performance

·         Proactively address performance issues and replace team members who consistently fall short of delivering on their objectives

·         Create an open and trusting environment where teamwork and collaboration is valued

·         Compliance with the agency Continuous Quality Improvement (CQI) process to ensure program data and outcome goals are met

·         Ensure internal and external standards are met regarding records, documentation and general services provided

·         Coordinate and liaison with internal and external stakeholders to represent the program and its needs

·         Act as a role model across the organization for other staff regarding professionalism, positivity and teamwork

·         Respond and address to any client/parent/guardian complains/concerns

Requirements:

·         Meet any credentialing, licensing, and privileging standards as it pertains to the program(s) they lead.

·         Master’s of Social Work degree.

·         3 years of work experience as a high performing individual contributor in a related field

·         Exposure to leadership/management experiences either through short term project management, coordination, training or actual leadership positions; Supervisory experience preferred.

·         Capacity/coachability for future growth and development as a leader.

·         Ability to respond effectively within and cope with an environment that can be extremely stressful on the mind and body.

·         Valid North Carolina driver’s license and clean driving record to occasionally drive agency vehicles as well as transport clients and therefore a valid driver’s license in the state of your residence.

·         All potential job candidates must pass a drug screening test and an extensive background check is required.
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