Careers

Corsica Technologies is consistently recognized as one of the top managed IT and cybersecurity providers, helping organizations leverage technology as a competitive business advantage. Our integrated services protect companies and enable them to succeed.  As our mission states, we are a key catalyst in protecting organizations, empowering their employees, and enabling their technology to gain a competitive business advantage so they can thrive.

Our team is focused on hiring the right people, in the right jobs, to help us continue to grow and move forward in creating a new level of service in the IT industry. Do you have what it takes to join the team? With decades of combined experience in our space, our leadership team thrives on helping their clients solve their most complex IT challenges.

Service Desk Technician 2 / Field Technician

As the Service Desk Technician 2, you will provide client-centered, efficient, and effective level 2 remote support to the company’s clients. As an intermediate-level technician, you will play a key role in minimizing client downtime and disruptions to client technical environments by resolving more complex and non-standard technical issues. This role is out in the field 90% of the time assisting local clients.

Responsibilities:    

• Receive, classify, and triage incidents and simple requests. Work supported through combined field technician and service desk technician support.
• Troubleshoot and resolve incidents to return service to clients as quickly as possible.
• Implement low risk, well-understood changes that are requested by end users.
• Follow standard operating procedures as documented in the Knowledge Management System.
• Work with the team and escalate as needed with the assistance of management.
• Stay up to date on the latest technologies through ongoing education.
• Maintain and update system documentation and event records.

Qualifications:

• Must have at least a high school diploma or GED.
• A minimum of 4 years of professional ITSM experience is required.
• Must have at least 2 certifications from vendors such as Apple, CompTIA, or Microsoft.
• 90% field work at client locations.
• Intermediate system hardware, software, and operating systems
• Intermediate Active Directory and Group Policy administration
• Basic Cloud solutions such as Office 365 and Google Apps
• Basic Networking concepts such as TCP/IP, DNS, and DHCP
• Basic Switches, firewalls, and advanced infrastructure

Preferred:

• Associates degree or better
• MSP experience
• Cloud-based data-centers such as Azure and AWS
• Server applications such as SQL Server and RDS
• Voice technologies and phone systems

Benefits:

We are fully invested in the growth and well-being of our employees and offer the following benefits to our employees in all locations:

• 401K
• Medical, Dental, Vision
• Health Savings Account
• Life Insurance
• Short and Long-Term Disability
• PTO plus Paid Holidays
• Training and development opportunities
• Educational assistance
• EAP services that include free counseling services for employee and family
• Adoption assistance
• Commuter benefits

If you’re up for the challenge and enjoy the satisfaction of knowing your work has made a difference in helping other companies leverage technology as a competitive business advantage, then we want to hear from you today! http://j.brt.mv/ATS/jb.do?reqGK=27490912

If you don’t think you meet all the criteria above and are still interested in the job, please apply.  Nobody checks every box, and we're looking for someone excited to join a great team of professionals.