SUMMARY: This position is responsible for performing housekeeping and laundry functions throughout the community in order to create a safe, secure, and inviting environment for residents, families and team members.

DUTIES AND RESPONSIBILITIES:

·       Performs cleaning duties according to schedule (daily, weekly, monthly) in assigned areas such as apartment homes, common areas, lounges and offices.

·       Sweeps, dusts, dust mops, and wet mops all floors and stairways; spot cleans and vacuums floors, rugs, carpets and runners; rotates runners in hallways and entryways.

·       Cleans, sanitizes, and polishes both lavatory, shower and sink fixtures and facilities; stocks dispensers as necessary.

·       Dusts, washes, sponge mops, sanitizes and hand shampoos furniture; dusts desk and floor lamp, cleans and polishes glass surfaces, woodwork, walls, and windowsills.

·       Scrubs bath and shower room tiles, wood work, window frames and sills.

·       Maintains equipment and materials needed to perform work in a clean and orderly condition.

·       Collects trash and refuse from work areas and places in designated pick-up areas.

·       Maintains the commercial laundry in a clean, orderly and sanitary condition.

·       Ensures cleaning chemicals are kept stored and locked when not in use.

·       Ensures any cords, carts, equipment and other hazards are always kept out of the way not blocking exits and in compliance with fire codes.

·       Reports any needed repairs and supply and equipment needs to the Lead Housekeeper.

·       Performs other related duties as assigned by management.

·       Will be responsible for keeping areas clean under COVID protocols

·       SUPERVISORY RESPONSIBILITIES:

·       This job has no supervisory responsibilities

QUALIFICATIONS:

·       High school diploma or general education degree (GED),

·       Other skills required:

o   Previous housekeeping experience preferred.

o    Ability to communicate effectively speaking the primary language of the residents.

o    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

o    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

o    Must demonstrate an interest in working with a senior population.

o    Interacts with guests, residents and staff in a courteous and friendly manner.

o    Ability to respond promptly to resident needs.

o    Supports organization's goals and values.

o    Balances team and individual responsibilities.

o    Ability to work flexible hours as needed.

o    Ability to perform tasks with frequent interruptions.

o    Ability to handle multiple priorities.

o    Competent in organizational, time management skills.

o    Ability to work semi-independently without direct supervision.

COMPETENCIES:

·       Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.

·       Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

·       Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

·       Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

·       Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

·       Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

·       Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

·       Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

·       Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

·       Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

·       Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

·       Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

·       Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand.
• Continually required to walk.
• Occasionally required to sit.
• Continually required to utilize hand and finger dexterity.
• Frequently required to climb, balance, bend, stoop, kneel or crawl.

• Occasionally works around fumes, airborne particles, or toxic chemicals.
• Occasionally exposed to bloodborne and airborne pathogens or infectious materials.
• The employee must frequently lift and/or move up to 25 pounds / continually lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include:

o   Close Vision

• Additional remarks regarding work environment:

o   Works primarily indoors in a climate-controlled setting.

o   May need to walk outside to other buildings, apartments or villas.

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.