Jira Analyst/ Junior Administrator

Overview:

RxSense is a Boston-based health technology company offering powerful technology solutions built to make prescription drugs more affordable for all.  We operate two business units – Enterprise Platform Solutions, which provides turnkey technology services to employers, health plans, and others who wish to administer pharmacy benefits, and Direct to Consumer (DTC), which offers cash pay prescription benefits to people under the consumer brand SingleCare. 

Incorporated in 2014, RxSense is one of the fastest-growing companies in New England. We are privately held and proud to have been recognized by Fast Company as one of 2020’s Most Innovative Companies, and by Forbes as a 2020 Best Startup Employer.  Our CEO and Founder, Rick Bates, was named the EY New England Entrepreneur of the Year award winner in 2018. 

Job summary:

The Jira Analyst/ Junior Administrator’s primary role will be to assist the Senior Jira Administrator with day-to-day administration, configuration, and training of the Atlassian suite of products used by RxSense - Jira Software, Jira Service Management, Confluence, & Bitbucket. The Jira Administrator will also be responsible for creating and maintaining reports and metrics within Jira and other reporting software such as Jira plugins, Excel, and Tableau.

Primary Duties & Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

·        Provide administration and configuration support for Atlassian products (Jira Software, Jira Service Management, Confluence, & Bitbucket) and related integrations (Pivot Reports, Structure, Advanced Roadmaps, Salesforce, Tableau, etc.)

·        Create custom projects in Jira with complex workflows and configuration schemes to meet business needs.

·        Understand and be a champion for the usage of Jira as a business and process management tool

·        Create and maintain key metrics and reports on Jira activity across the organization

·        Research and utilize industry-standard methods and techniques.

·        Analyze, research, manage and implement Atlassian tools, plugins, and applications

·        Manage and track work in Jira using Agile and Kanban methodologies

·        Assist with the creation of end-user training (formal and informal) and training materials on Jira processes and functionality.

·        Research and utilize industry-standard methods and techniques.

·        Analyze, research, manage and implement Atlassian tools, plugins, and applications

·        Create and maintain end-user training materials

·        Act as SME during end-user training (formal and informal)

Education &/ or Skills:

·        Bachelor’s degree in Information Systems, Information Technology, Business, or equivalent degree/experience

·        At least 1 year of experience as a Jira Administrator or 2+ years of experience as a Jira project administrator/power user

·        Strong understanding of Atlassian products and plugins, including JQL, automation, roadmaps, etc.

·        Strong understanding of Jira plugins Pivot Reports, Advanced Roadmaps, and Structure, as well as Excel, PowerPoint, and other report creation tools.

·        Superb verbal and written communication skills with customers (internal and external) at various levels of an organization (from development teams to C-level executives).

·        Creative and consistent learner who adapts to change easily and readily suggests improvements.

Physical Demands & Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·        Remote position with limited travel

·        Regularly required to sit and talk or hear

·        Ability to sit for long periods of time and walk short distances.