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Advanced Application Engineer – Support (Web Service – REST/SOAP, IIS, SQL Server, Windows Server) (100% Remote) - C2H

Job Title
Advanced Application Engineer – Support (Web Service – REST/SOAP, IIS, SQL Server, Windows Server) (100% Remote) - C2H
Job ID
27556409
Work From Home
Yes
Location
Lenexa,  KS 66214-1603
Other Location
Description

Title:  Advanced Application Engineer – Support (Web Service – REST/SOAP, IIS, SQL Server, Windows Server) (100% Remote)

 

Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies, to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project based work.

 

Description & Requirements

Conexess Group is seeking to hire a highly motivated Applications Engineer who will take support cases and provide troubleshooting skills for our  products.  

 

This support person needs to be able to communicate effectively, efficiently, and professionally to determine the customer’s situation and arrive at a successful resolution.  Having an understanding of general business processes (and banking processes) is a plus. This person should have superior troubleshooting and problem solving skills and be able to provide direction with a business analyst mentality. 

 

This person will need to be professional and diligent in keeping their customers current with their case status – this communication will be via phone, emails and clear, descriptive case notes.  The team is looking for someone with a willingness to learn. Someone who wants to find the answers and figure it out. 

 

MINIMUM QUALIFICATIONS

  • Minimum 5 years of experience with Web Service Experience(REST and SOAP). 
  • Must have experience with the following: 
    • Microsoft IIS
    • Microsoft SQL Server
    • Windows Server Operating Systems
    • Active Directory User Management
    • Windows Desktop Operating System
    • Microsoft Network Load Balancing
    • XML
    • C#
    • XSLT
    • ODBC
    • VB.NET

 

ESSENTIAL FUNCTIONS

  • Provides highly visible customer support through the performance of on-site or remote installations, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
  • Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
  • Performs on-site or remote customer work including design, installations, repairs, testing, upgrades and/or maintenance on technical products.
  • Identifies customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
  • Instructs customers in the operation and maintenance of the system. Resolves customer problems and answers questions.
  • Serves as liaison between the company and customers.
  • Conveys customer feedback to technical design and engineering staff.
  • May provide ongoing application, network and security support including servers, firewalls, routers, active directories, etc.

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