Careers

Corsica Technologies is consistently recognized as one of the top managed IT and cybersecurity providers, helping organizations leverage technology as a competitive business advantage. Our integrated services protect companies and enable them to succeed. As our mission states, we are a key catalyst in protecting organizations, empowering their employees, and enabling their technology to gain a competitive business advantage so they can thrive.

Our team is focused on hiring the right people, in the right jobs, to help us continue to grow and move forward in creating a new level of service in the IT industry. Career growth is endless if you have the drive for learning, adaptability, flexibility, and dedication for career growth. Along with a friendly atmosphere we offer autonomy, hybrid/remote positions, with benefits starting day one. Come and start your endless career path with a national and highly sought-after cybersecurity company!

Field Administrator- Augusta, GA
 

Purpose

Our clients rely on the IT services we provide so they can serve their customers/clients, employ their staff, and add value to their communities. Increasing client confidence through professional, friendly, and knowledgeable face-to-face service is paramount to being the IT Leader we strive to be. Additionally, Corsica depends on the efficiency of Field Services members to keep costs low. The purpose of the Field Administrator is to provide client-centered, efficient, and effective face-to-face support to Corsica clients. The Field Administrator routinely has a high level of face-to-face interaction with our clients and therefore plays a critical role in building client trust and confidence. Finally, the Field Administrator helps to ensure expected service levels are achieved if not exceeded through the thorough and effective resolution of incidents and service requests that cannot be resolved remotely.

Responsibilities

The responsibilities for this position include:

• Participate in the resolution of onsite incidents to return service to clients as quickly as possible.
• Participate in the resolution of onsite problems reported by two or more users.
• Participate in the onsite implementation of simple and complex client change requests.
• Follow standard operating procedures as documented in the knowledge management system.
• Work with the team and escalate incidents and service requests as needed with the assistance of management.
• Maintain and update system documentation and service ticket records.
• Stay up to date on the latest technologies through ongoing education.

Qualified candidates must meet the following job requirements:

• Able to function effectively in a high paced environment.
• The ability to understand the perspective of the client in all service interactions.
• Must make effective use of time and complete tasks efficiently and on time.
• Must be able to work with a team, communicate effectively, and have high attention to detail.
• Must meet client and corporate expectations for attendance, quality, and performance.

• System hardware, software, and operating systems.
• Networking concepts such as TCP/IP, DNS, and DHCP.
• Switches, firewalls, and wireless network devices.
• Must have basic experience with each of the following:
• Cloud solutions such as Office 365 and Google Apps.
• Active Directory and Group Policy administration.
• Advanced infrastructure, virtualization, and storage.
• Experience with each of the following is a plus but not required:
• Cloud-based datacenters such as Azure and AWS.
• Server applications such as SQL Server and RDS.
• Voice technologies and phone systems.

Education, Experience, and Certifications

• Must have at least a high school diploma or GED. Associate degree or higher is preferred.
• A minimum of 4 years of professional ITSM experience is required. MSP experience is preferred.
• At least 1 certification from leading vendors such as Apple, CompTIA, or Microsoft is required.

Supervisory Responsibility

This position does not have any direct supervisory responsibilities.

Benefits:

We are fully invested in the growth and well-being of our employees and offer the following benefits to our employees in all locations:

• 401K
• Medical, Dental, Vision
• Health Savings Account
• Life Insurance
• Short and Long-Term Disability
• PTO plus Paid Holidays
• Training and development opportunities
• Educational assistance
• EAP services that include free counseling services for employee and family
• Adoption assistance
• Commuter benefits

If you’re up for the challenge and enjoy the satisfaction of knowing your work has made a difference in helping other companies leverage technology as a competitive business advantage, then we want to hear from you today!

If you don’t think you meet all the criteria above and are still interested in the job, please apply.  Nobody checks every box, and we're looking for someone excited to join a great team of professionals.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.