Careers

Corsica Technologies is consistently recognized as one of the top managed IT and cybersecurity providers, helping organizations leverage technology as a competitive business advantage. Our integrated services protect companies and enable them to succeed.  As our mission states, we are a key catalyst in protecting organizations, empowering their employees, and enabling their technology to gain a competitive business advantage so they can thrive.

Our team is focused on hiring the right people, in the right jobs, to help us continue to grow and move forward in creating a new level of service in the IT industry. Do you have what it takes to join the team? With decades of combined experience in our space, our leadership team thrives on helping their clients solve their most complex IT challenges.

Client Service Advocate
 

Purpose

The purpose of the Client Service Advocate position is to maintain strong relationships with an assigned group of clients so that they continue to trust Corsica to support their business IT needs.  The Client Service Advocate serves as the day-to-day contact, and internal advocate for the client.

Responsibilities

The responsibilities for this position include:

• Develop and manage Corsica’s post-sales relationship with assigned accounts
• Build and maintain strong, trusted relationships with key contacts within assigned accounts
• Conduct regular service meetings with assigned accounts to ensure best service is provided
• Triage and review of clients’ tickets daily to ensure SLO’s are met
• Assist with scheduling of tickets
• Responsible for NPS and C-Sat scores in assigned accounts
• Address, analyze, and prioritize client feedback
• Responsible for trend analysis
• Responsible for impact on a clients Effective Billable Rate
• Identify potential opportunities for vCIO

Competencies and Qualities

Qualified candidates must meet the following job requirements:

• Able to represent Corsica at all times in a knowledgeable and professional manner
• Possess a mix of technical knowledge, intellectual curiosity, and interpersonal relationship building skills
• Strong desire to help, nurture, listen well, and communicate effectively
• Willing and able to take action without being instructed
• Able to find solutions to problems independently
• Bring new ideas to the table
• Able to handle interruptions, changing priorities, and multiple tasks in a calm and professional manner
• Plan, organize, and schedule in an efficient manner
• Able to discern and focus on key priorities
• Works well within a group environment
• Able to provide feedback to other members of the team
• Articulates technical knowledge, where appropriate, without technical jargon or lingo
• Exceptional oral and written communication skills
• Ability to communicate with both technical leaders and business owners
• Hard working and skilled at creative and critical thinking

Education, Experience, and Certifications

Required

• Bachelor’s degree in a business-related field and 5 years of work experience, or
• Bachelor’s degree in any field and 10 years of work experience

Preferred

• Master’s degree in business-related field
• ITIL Foundations v3 certification or higher
• Experience with a Managed IT firm or IT industry knowledge or education

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

In most cases, work will be performed in a climate-controlled office space.

Travel

This position requires local travel to client sites.  No overnight travel should be expected.

Physical Demands

• Candidate should be able to lift 25 pounds
• Job will require sitting for long periods of time and may occasionally require bending, lifting, and driving

Position Type/Expected Hours

This is a full-time position for five, eight-hour days (40 hours total) per week.  A one-hour lunch break is provided.  Standard start time is 8:00 AM Eastern.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Benefits:

We are fully invested in the growth and well-being of our employees and offer the following benefits to our employees in all locations:

• 401K
• Medical, Dental, Vision
• Health Savings Account
• Life Insurance
• Short and Long-Term Disability
• PTO plus Paid Holidays
• Training and development opportunities
• Educational assistance
• EAP services that include free counseling services for employee and family
• Adoption assistance
• Commuter benefits

If you’re up for the challenge and enjoy the satisfaction of knowing your work has made a difference in helping other companies leverage technology as a competitive business advantage, then we want to hear from you today! 

If you don’t think you meet all the criteria above and are still interested in the job, please apply.  Nobody checks every box, and we're looking for someone excited to join a great team of professionals.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.