SUMMARY: This position is responsible for performing maintenance and housekeeping duties in and around the community grounds as assigned. Responsible for assisting with maintaining a safe, clean and comfortable environment for the residents, guests and team members.

DUTIES AND RESPONSIBILITIES:

•      Performs routine maintenance duties to complete all service requests for repair and maintenance of all grounds, buildings, apartment homes, equipment and vehicles in a timely and cost-efficient manner.

o   Routine maintenance duties may include: fixing wall and/or floor coverings; repairing furniture and fixtures; performing basic plumbing work; performing minor electrical repairs; repairing appliances; painting and refurbishing projects.

•      Assists in the execution of the preventative maintenance program.

•      Assists with working on heating and air conditioning systems, domestic water systems and pumps, refrigeration systems, motors, fans, electrical systems and emergency generators.

•      Performs carpet and hard surface floor maintenance.

•      Performs deep cleaning and resident suite ‘make ready’ rooms as assigned.

•      Assists with housekeeping functions as needed.

•      Communicates with Director for needed technical advice, product information, research and quality assurance guidance.

•      Advises Director of the overall condition of the equipment and furnishings of the community.

•      Assists with Fire Safety and Disaster Preparedness Evacuation procedures.

•      Maintains all tools and repair parts. Performs other related duties as assigned by management    

SUPERVISORY RESPONSIBILITIES:

·        This job has no supervisory responsibilities.

 QUALIFICATIONS:

·        High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.

·        Other skills required:

o   Technical school education preferred.

o   One (1) year maintenance and/or housekeeping experience preferred.

o   Must have basic technical knowledge (such as HVAC, plumbing, electrical, mechanical and code compliance) and mechanical ability to perform routine maintenance and repair on mechanical and electrical equipment and possess a basic knowledge of construction principles.

o   Must possess a general understanding of OSHA, fire prevention, life and safety regulations.

o   Ability to communicate effectively speaking the primary language of the residents.

o   Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

o   Ability to write routine reports and correspondence.

o   Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

o   Basic computer skills required.

o   Must demonstrate an interest in working with a senior population.

o   Interacts with guests, residents and staff in a courteous and friendly manner.

o   Responds promptly to resident needs.

o   Supports organization's goals and values.

o   Balances team and individual responsibilities.

o   Ability to handle multiple priorities.

o   Competent in organization, time management skills.

o   Must demonstrate good judgment, problem solving and decision-making skills.

o   Must be able to work independently.

 COMPETENCIES:

·        Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

·        Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

·        Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

·        Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

·        Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

·        Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

·        Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

·        Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

·        Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

·        Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

·        Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

·        Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.

·        Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

·        Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

·        Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

·        Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

·        Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

·        Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

·        Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

·        Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

·        Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

·        Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

·        Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

·        Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

·        Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

·        Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

·        Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

·        Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

·        Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

·        Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

·        Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

·        Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

·        Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

·        Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand.
• Continually required to walk.
• Continually required to utilize hand and finger dexterity.
• Frequently required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear.

• Occasionally works in high, precarious places.
• Occasionally works around fumes, airborne particles, or toxic chemicals.
• Occasionally exposed to outside weather conditions.
• Occasionally exposed to extreme heat or cold (non-weather).
• The employee must occasionally lift and/or move up to 100 pounds / frequently lift and/or move up to 50 pounds / continually lift and/or move up to 25 pounds
• Specific vision abilities required by this job include:
  • Close Vision
  • Distance Vision
  • Color Vision
  • Peripheral Vision
  • Depth Perception
• Additional remarks regarding work environment:

o   Works both indoors and outdoors.