Careers

Corsica Technologies is consistently recognized as one of the top managed IT and cybersecurity providers, helping organizations leverage technology as a competitive business advantage. Our integrated services protect companies and enable them to succeed.  As our mission states, we are a key catalyst in protecting organizations, empowering their employees, and enabling their technology to gain a competitive business advantage so they can thrive. 

Our team is focused on hiring the right people, in the right jobs, to help us continue to grow and move forward in creating a new level of service in the IT industry. Do you have what it takes to join the team? With decades of combined experience in our space, our leadership team thrives on helping their clients solve their most complex IT challenges. 
                                                                        
                               
                                                                               FIELD ADMINISTRATOR
                                                                            *** Sign-On Bonus $2,500 ***

Purpose

Our clients rely on the IT services we provide so they can serve their customers/clients, employ their staff, and add value to their communities. Increasing client confidence through professional, friendly, and knowledgeable face-to-face service is paramount to being the IT Leader we strive to be. Additionally, Corsica depends on the efficiency of Field Services members to keep costs low. The purpose of the Field Administrator is to provide client-centered, efficient, and effective face-to-face support to Corsica clients. The Field Administrator routinely has a high level of face-to-face interaction with our clients and therefore plays a critical role in building client trust and confidence. Finally, the Field Administrator helps to ensure expected service levels are achieved if not exceeded through the thorough and effective resolution of incidents and service requests that cannot be resolved remotely.

Responsibilities

The responsibilities for this position include:

· Participate in the resolution of onsite incidents to return service to clients as quickly as possible.

· Participate in the resolution of onsite problems reported by two or more users.

· Participate in the onsite implementation of simple and complex client change requests.

· Follow standard operating procedures as documented in the knowledge management system.

· Work with the team and escalate incidents and service requests as needed with the assistance of management.

· Maintain and update system documentation and service ticket records.

· Stay up to date on the latest technologies through ongoing education.

Competencies and Qualities

Qualified candidates must meet the following job requirements:

· Able to function effectively in a high paced environment.

· The ability to understand the perspective of the client in all service interactions.

· Must make effective use of time and complete tasks efficiently and on time.

· Must be able to work with a team, communicate effectively, and have high attention to detail.

· Must meet client and corporate expectations for attendance, quality, and performance.

· Must have intermediate experience with each of the following:

o System hardware, software, and operating systems.

o Networking concepts such as TCP/IP, DNS, and DHCP.

o Switches, firewalls, and wireless network devices.

· Must have basic experience with each of the following:

o Cloud solutions such as Office 365 and Google Apps.

o Active Directory and Group Policy administration.

o Advanced infrastructure, virtualization, and storage.

· Experience with each of the following is a plus but not required:

o Cloud-based datacenters such as Azure and AWS.

o Server applications such as SQL Server and RDS.

o Voice technologies and phone systems.

Education, Experience, and Certifications

· Must have at least a high school diploma or GED. Associate degree or higher is preferred.

· A minimum of 4 years of professional ITSM experience is required. MSP experience is preferred.

· At least 1 certification from leading vendors such as Apple, CompTIA, or Microsoft is required.

Supervisory Responsibility

This position does not have any direct supervisory responsibilities.

Work Environment

In most cases, work will be performed in a climate-controlled office space. Work will require the use of standard office equipment, such as computers, phones, and multi-function printers. The position will be expected to make use of specialized tools and software for troubleshooting, system staging, and repair

Travel

This position requires more than 50% travel to client locations within a 100-mile radius of the office.

Physical Demands

Candidate should be able to lift 50 pounds or more. The position will require frequent sitting, standing, lifting, and bending. The position will also require frequent driving to client office locations.

Position Type/Expected Hours of Work

This is a full-time position for five, eight-hour days (40 hours total) per week. A one-hour lunch break is provided. Shifts are typically from 8:00 am to 5:00 pm and will be communicated in advance. This position will also be required to participate in an on-call rotation to act as an onsite escalation point outside of normal business hours.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.