Careers

Tier 2 Help Desk/Network Engineer

SSE is a leading technology company serving St. Louis, MO and Jacksonville, FL for over 30 years. We are seeking talented Tier 2 Help Desk/Network Engineer to join our network technologies in our St. Louis, MO location. The primary responsibility is to provide support of management of all SSE’s toolsets within our “Tech Stack”.  The right candidate will show a focus on customer service and customer care, and grow technically within a company that places technical service, customer-first interaction and delivery as its most critical success measure.

Essential Job Functions/Skills:

• Excellent organizational skills and attention to details
• Deliver solutions based on established practices and procedures
• Able to work when required with minimal supervision, but willing to additionally work in and contribute to a collaborative team environment
• Strong consulting skills and ability to develop and clearly present solutions
• Triage, review, and troubleshoot issues with various IT tools RMM
• Demonstrated practical knowledge and experience with Microsoft Servers & Desktops
• Demonstrated practical knowledge in LAN/WAN technologies

Technical Skills:

Note: Please review qualifications below – while we seek these skills across the team, we seek individuals with most of the skills, not necessarily all of them.

• Server Operating Systems:  Windows Server 2012, 2016 and 2019
• Firewall:  Cisco Meraki or similar
• Directory Services:  Active Directory
• Core Network Services: DNS, DHCP, Remote Desktop Services
• Desktop Operating Systems:  Windows, Macintosh
• Remote Management Tool: Kaseya or similar
• Networking Technologies: Cisco Meraki or similar
• Ticketing Software: AutoTask or similar
• Hypervisors: Hyper-V, VMWare
• Corporate Backup: Unitrends, Datto
• Corporate Anti-Virus Software: Crowdstrike, SentinelOne or similar
• Corporate Spyware Software:  Malwarebytes or similar

Education & Experience:

• Bachelor or Associates degree in related field preferred
• 3-5 years network or systems administration experience
• Previous work experience with a Managed Service Provider is a plus

Benefits:

Insurance: Health, vision, dental; PTO; 401k; paid holidays, weekly pay

Continuing Education: SSE encourages team members to participate in Microsoft and other skill development programs on an on-going basis