SUMMARY: This position is responsible for preparing dining set-up, providing meal and dining services and cleaning of the dining rooms.

DUTIES AND RESPONSIBILITIES:

•      Utilizes proper food handling and food service techniques.

•      Takes meal/drink orders and serves meals in a friendly and timely manner.

•      Assures resident/guest is satisfied with their meals.

•      Maintains knowledge of all specials and general description of all food items and explains to residents or guests.

•      Maintains assigned tables and surrounding area in a complete state of cleanliness, appearance and readiness.

•      Follows daily, weekly and monthly cleaning schedules.

•      Assists with orientation and training of new food servers.

•      Practices all safety and loss prevention procedures.

•      Sets-up and cleans the Dining Room while maintaining or exceeding hospitality and service standards.

•      Maintains or exceeds standards of appearance, cleanliness, personal sanitation, and hygiene.

•      Performs and completes opening and closing checklist criteria.

•      Assists in dining room and surrounding areas for proper directional flow, organization and supplies placement.

•      Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

·         This job has no supervisory responsibilities.

QUALIFICATIONS:

·         High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.

·         Certificates, licenses and registrations required: Server Training

·         Computer skills required: Order Processing Systems

Other skills required:

o   Previous experience in fine dining preferred

o   Ability to communicate effectively speaking the primary language of the residents.

o   Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

o   Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

o   Ability to deal with problems involving several concrete variables in standardized situations.

o   Must demonstrate an interest in working with a senior population.

o   Interacts with guests, residents and staff in a courteous and friendly manner.

o   Ability to respond promptly to resident needs.

o   Supports organization's goals and values.

o   Balances team and individual responsibilities.

o   Ability to work flexible hours as needed.

o   Ability to handle multiple priorities.

o   Competent in organizational, time management skills.

o   Must demonstrate good judgment, problem solving and decision-making skills.

COMPETENCIES:

·         Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

·         Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

·         Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

·         Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

·         Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

·         Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

·         Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

·         Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

·         Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

·         Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

·         Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

·         Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

·         Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

·         Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

·         Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

·         Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

·         Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

·         Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

·         Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

·         Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

·         Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

·         Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

·         to fulfill the vision; Provides vision and inspiration to peers and subordinates.

·         Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand.
• Continually required to walk.
• Occasionally/Frequently/Continually required to sit.
• Continually required to utilize hand and finger dexterity.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear.

·         Occasionally works around fumes, airborne particles, or toxic chemicals.

• The employee must occasionally lift and/or move up to 50 pounds / continually lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include:
  • Close Vision
  • Distance Vision
• Additional remarks regarding work environment:
  • Works primarily indoors in a climate-controlled setting.