Why CC Pace? | CC Pace

Tester

Job Title
Tester
Job ID
27627139
Location
Vienna,  VA 22180
Other Location
Description
Description:
Seeking results-oriented system and experience quality analyst/tester to write and execute test Scripts to support the delivery of self-service and/or personalized member experiences.

Responsibilities include:
• Creating and/or auditing test scripts based on technical documentation, User Interface Design, and user story acceptance criteria.
• Providing testing LOE in the form of story points for assigned product/features
• Creating test plans for functional and user acceptance testing
• Executing test cases with integration test data to validate feature functionality
• Documenting the testing results and preparing execution documentation for sign-off
• Text to speech validations from a QA point of view is tested and verified for product owners and businesses.
• Ensuring all requirements are tested by preparing test scenario traceability matrix
• Analyzing failed test cases to identify failure points or external causes (e.g. bad test data, missed requirements, UID inaccuracies, code)
• Collaborating with product owners and technical team to document associated defects.
• Validating fixes for defects through additional testing
• Performing regression testing to ensure product integrity after modifications, enhancements, and/or defect fixes are made to existing functionality
• Performing Agent Desktop functionality testing

Ideal candidates would have demonstrated communication/time management skills and experience creating and executing test scripts in the voice channel as well as non-voice-related applications, such as AI ChatBots.

Additional Desired Qualifications / Experience:
• 8+ years of experience as a Quality Analyst with extensive experience in Financial/Banking and/or Contact Center environments
• Strong methodology experience with Agile, SCRUM, Waterfall
• Ability to analyze and convert Business requirements into test scenarios
• Well acquainted with writing detailed test cases for functional and non-functional requirements in applications such as Azure DevOps, Jira, ALM, etc.
• Expertise in different types of testing, such as Smoke testing, Functional testing, End-to-End Testing, Regression testing, User Acceptance testing
• Experience using SQL to query data and testing results to assist with creating and validating test cases
• Excellent communication and interpersonal skills

• Self-motivated and ability to quickly learn new skills
Desired: Experience analyzing/testing Interactive Voice Response (IVR) applications


Are you looking for the next exciting project opportunity with a great company? Our professional recruiting staff at CC Pace is here to support you in every step of the process!  We have been in business for nearly four decades and have deep roots in the Washington DC metro area.  Our direct client relationships with companies in various industries and sizes help us find the right opportunity for our candidates.

We offer competitive rates, healthcare & dental, 401k, FSA, LTD, lots of voluntary benefits, and tons of discount perks.  Our team is standing by, ready to help you get started today!

•           Must be authorized to work in the US. 

•           Employer not providing work sponsorship currently

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.  EEO IS THE LAW CC Pace invites any applicant and/or employee to review the Company’s written Affirmative Action Plan.  This plan is available for inspection upon request. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

 

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