EarthLink, a leading provider of Internet and Mobile Service, has an immediate need for a Systems Analyst to join our growing Team.

The Systems Analyst is responsible for project organization and execution and will participate in design, vendor evaluation, implementation, and management of multiple projects in the development and implementation of systems or in problem solving. In particular, this role will become the technical SME for customer facing applications (mail, portal, account services and mobile apps).

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Performs analysis and makes recommendations in areas that require a high level of technical competency.
• Performs a variety of complex process analysis and envisioning tasks, such as designing, documenting, and outlining user experience, user interface and pseudo program logic.
• Provides technical training, guidance, and resource support for end users and staff for applications.
• Provides application support and enhancements to existing applications. Defines system requirements, priorities, and viable alternatives. Coordinates the efforts of staff to locate, assess, install, test, and maintain computer software systems. Coordinates conversions and upgrades to vendor systems.
• Performs as a project lead and technical support SME for customer facing applications. Coordinates with other Analysts and resources regarding impacts to Agent facing applications.
• Assists in developing user documentation and departmental policies and procedures that impact the use of application systems.
• Continues to develop professional skills in information systems through electronic resources, via peer and peer collaboration, and individual initiative.
• Performs complex Systems Analyst duties on a regular and continuous basis.
• Performs other related duties as assigned.
• Research, diagnose, and prepare samples for internal resources, for Agents or third parties to articulate project tasks or issues.
• On-call support during and outside of business hours. This role will assist in managing release processes.
• Direct engagement and follow-up with operations teams, including Global Command Center, Service Desk, and partner representatives.

Competencies: To perform the job successfully, a candidate should be:

• Inquisitive and collaborative. Seek out information from others, but continue to ponder design and functionality in ways that were not previously evident.
• Self-starter and motivated to learn. This role will have various elements of individual thought and not always black and white with respect to the next steps. An adaptable and independent learner, able to approach unfamiliar systems and processes systematically and achieve an overall understanding of their functions and limitations.
• Proficient in a wide variety of technical skills and eager to learn.
• Collaborative in multiple settings, ranging from small teams to larger cross-functional and high profile groups.
• Proactive and self-starting, identifying and highlighting issues across the spectrum and taking ownership of resolution.
• Customer-focused, prioritizing customer experience and outcomes in a high-pressure and results-driven environment with multiple short and long term objectives.
• An effective and adaptable written and verbal communicator, able to articulate technical concepts to non-technical audiences.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Education/Experience: Degree in Information Technology or Design concentrations or 5-7 years of experience in a Systems Analyst role or an equivalent combination of education and experience. 

Computer Skills: Supports customer facing applications (mail, account services, portal, mobile apps), including production operations, automation, and deployment; support of customer account data integration into business intelligence platforms; support of third party data exchanges through secure gateways and FTP platforms, if applicable.

Once you have applied, please follow the link below to complete our Culture Survey Index, as part of the recruitment process. This survey takes approximately 7-10 minutes and provides us with data measuring seven work-related traits.

• There is no pass or fail.
• There are no correct or incorrect answers.
• Only work-related behaviors are measured.
• It cannot determine age, race, gender, or religion.

https://go.apply.ci/s/1MrMigFi1f