Customer Service Representative

Job Title
Customer Service Representative
Job ID
27628445
Location
THE WOODLANDS,  TX 77382
Other Location
Description
Texas Gas Utility Services, Inc. is a privately-held growth entity focused on bringing critical natural gas infrastructure to developing markets across Texas. The Company is currently focused on rapidly expanding the availability of safe, reliable, and affordable natural gas and fiber optic telecommunication services to residential and commercial customers.

The Customer Service Representative is the main point of contact for our customers and is responsible for serving our customers, responding to questions and issues raised by utility affiliate company customers, assisting in the preparation, dissemination, collection of customer invoices for utility affiliates, and participating in the collection and recording of monthly customer service payments.

RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
  1. Enters utility affiliate customer payments and generates associate summary reports
  2. Assists with working email inbox for customer transfers and new customer applications; updating transfer tracker and file for transfer/account set-up.
  3. Prepare measure and build invoices for new builders/customers. Collect payment and applicable service deposits as required.
  4. Prepare works order to install new service lines for builders/new customers of the company affiliates, transmit these work orders to field personnel.
  5. Enter work orders into the billing system and work order tracker
  6. Collect delinquent customer payments through tracking and contacting customers. When necessary, submit delinquent customers to collections per policy
  7. Customer conflict resolution as required.
REQUIRED QUALIFICATIONS:
               Equivalent Education/Experience:
  • High school diploma or GED.
  • College-level coursework or at least two to three years of related experience in office administration.
  • Familiar with a variety of invoicing and billing concepts, standards, practices, and procedures.
Knowledge, Skills and Abilities:
  • Effective communication skills, as required in responding to customer questions and complaints.
  • Organized and attentive to detail with the ability to multi-task.
  • Proficiency in the use of computer software applications, including Microsoft Office, billing, and QuickBooks.
  • Solid interpersonal skills – outgoing, positive, and user-friendly.
  • Ability to work on multiple projects simultaneously.
Preferred Qualifications:
  • Prefer related experience in a small office environment.
  • Technical degree preferred
  • Certifications from CompTIA, Microsoft or HDI preferred
Why Should I Apply?
  • Competitive pay
  • Great benefits
  • Generous PTO Policy
  • 10 Company Paid Holidays
  • Snacks, Sodas, & Bottled Water provided
  • Bonus Opportunity

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