ACP Composites is headquartered in Livermore, CA and was founded in 1985.  ACP Composites provides carbon fiber components, customer parts and composite solutions for customers worldwide and performs all their own manufacturing and quality.
In order to be successful in this position the Customer Service Coordinator needs have problem solving abilities, professional verbal and written skills and passion for helping.  This position is the main point of contact between various internal departments (purchasing, fulfillment and shipping and receiving,) to ensure product gets out to customer in a timely and competitive manner. This role will evolve to support sales and marketing, starting with reporting trends to Manager. Must be a self starter with ability to operate independently and take verbal direction.


Responsibilities:

• First point of contact for the Distribution Customer.  Ensure the customer experience is positive when purchasing products online. 
• Providing advice/selling of our products via chat.
• Process orders and escalate customer issues.
• Communicate with customers through various channels; phone, email, social media, chat and more.
• Handle basic A/R duties including retail distribution collections, processing and credit applications.
• Analyze data and customer trends to help drive process improvement within the organization, coordinate with sales and marketing.
• Collaborate with our team and other departments to solve problems.