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Travel Agency Manager (Remote)

Job Title
Travel Agency Manager (Remote)
Job ID
27630238
Work From Home
Yes
Location
Quincy,  MA 02122
Other Location
Description
JOB SUMMARY
The Travel Agency Manager will oversee all functions and day-to-day operations of Elligo’s travel agency. In addition, this position will perform potential new business outreach and product improvement.

RESPONSIBILITES
The Travel Agency Manager will be responsible for day-to-day operations of Elligo’s travel agency. The Travel Agency Manager will oversee agent bookings, ticketing, sales reporting, commission reconciliation, and vendor maintenance, among others. 
  • Supervises the day-to-day ARC/Sabre functions of the agency, including ticketing, sales reporting, stock maintenance, and accounting and budgeting functions
  • Monitors and maintains all online vendor portals, including but not limited to Sabre, Groundspan ARC, Trams and Concur
  • Reconciles weekly and monthly reports and invoices from vendors, including ARC, Sabre and OUS partners
  • Negotiates and secures privatized rates and commission structures with vendors
  • Ensures that vendors are paying Elligo the monthly commissions as outlined in agreements
  • Creates and maintains any agency-related guidance documentation
  • Creates, reviews, and trains all internal team members on Sabre, ARC and any other vendor related systems and processes
  • Ensures revenue is realized and the project functions within budgetary perimeters
  • Point of escalation for travel-related issues
  • Identifies and improves processes within the travel agency
  • Conducts vendor management and collaboration with after hour travel agencies, as well as OUS partner travel agencies
  • Evaluates vendors as new ones are needed for selection of services
  • Completes necessary documentation and legal forms needed for travel agency maintenance
  • Assists with resource allocation of travel coordinators to maximize department efficiency and client budgets
  • Implements alternative ideas for achieving new business
  • Reports hours worked on individual projects into NetSuite daily; submits the week’s reported hours every Friday
  • Operates in compliance with IRB, GCP, and HIPPA guidelines
  • Ensures that a high-level of customer service is being provided to all potential and current clients

Employee Management
  • Supervises identified personnel
  • Conducts regular reviews according to employee timelines to set clear expectations, goals, and performance plans as needed
  • Approves PTO, sick time, and the escalation of requests between HR and the employee
  • Ensures compliance with all company SOPs, departmental Guidance Documents, and company policies
  • Motivates employees to maintain high utilization rates
  • Assists direct reports with management of indirect reports when applicable

QUALIFICATION AND EDUCATION REQUIREMENTS
  • Previous work experience as a Training Coordinator, Trainer, Training Facilitator or similar role in a Travel Agency
  • 5-7 years professional experience in the travel industry, management experience strongly preferred
  • 2-3 years Sabre GDS experience
  • Exceptional writing skills; excellent communication skills and proofreading abilities
  • Ability to negotiate contracts with vendors
  • Exceptional customer service
  • Critical thinking
  • Clinical Research related experience strongly preferred
Preferred but not required:
  • ARC Specialist Qualifier Certification 
  • International travel coordination experience
  • Concur experience

WORKING CONDITIONS

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 9:30 a.m. to 3:30 p.m. and must work 37.5 hours each week to maintain full-time status. Occasional evening and weekend work may be required as job duties demand.

Moderate (10-25%) travel is required for this position.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel.  More in-depth information can be found in SOP's, working guidelines, policies, etc.

Elligo is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Elligo are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Elligo will not tolerate discrimination or harassment based on any of these characteristics. In addition, Elligo will provide reasonable accommodations for qualified individuals with disabilities.

 

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