Travel Program Coordinator (Remote)
- Job Title
- Travel Program Coordinator (Remote)
- Job ID
- 27630239
- Work From Home
- Yes
- Location
- Quincy, MA 02122
- Other Location
- Description
-
JOB SUMMARY
To facilitate patient travel and process reimbursements for the Patient Travel Program.
RESPONSIBILITES- Travel coordination for patients and caregivers, including onboarding of a patient per the project guidance document.
- Site communication to obtain future appointment dates
- Processing reimbursements for patients and caregivers
- Sending reminders to sites and patients for upcoming travel
- Completing booking transactions via Sabre, including ticketing, exchanges, refunds, etc.
- Monitoring and maintaining queues
- Sending credit card authorization forms to hotels once booking has been made
- Update the appropriate documents based on the program guidance document
- Setting necessary tasks outlined in the project guidance document within Salesforce
- Completing the tasks described in the project guidance document within the appropriate timeline
- Accurately report hours worked on individual projects into NetSuite daily; submit the weeks reported hours every Friday
- 100% compliance with Travel Program Guidance Document and Elligo Handbook
- Must be compliant with IRB, GCP, and HIPPA guidelines
- Minimum of 70% utilization (70% billable hours)
QUALIFICATION AND EDUCATION REQUIREMENTS- 1-2 years of experience in a customer-service based role
- 1 year minimum experience in Sabre GDS
- ARC knowledgeable
- Strong customer service skills
- Ability to multi-task
- Ability to show attention to detail
- Ability to handle multi-faceted projects
- Time Management skills
Preferred:- Knowledge of the clinical trial process
WORKING CONDITIONS
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.
Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 9:30 a.m. to 3:30 p.m. and must work 37.5 hours each week to maintain full-time status. Occasional evening and weekend work may be required as job duties demand.
Moderate (10-25%) travel is required for this position.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel. More in-depth information can be found in SOP's, working guidelines, policies, etc.
Elligo is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Elligo are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Elligo will not tolerate discrimination or harassment based on any of these characteristics. In addition, Elligo will provide reasonable accommodations for qualified individuals with disabilities.
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