Careers
Reach Your Potential At The Summit
Be a part of an innovative, diverse and creative team inspiring to change the landscape of the telecommunications industry. Everyone here is determined, compassionate and committed to achieving unified success. We want you to be a part of our team and encourage you to learn more about us.
Diversity
Our team represents the diversity of our consumers and the communities we serve. We value every individual’s unique ideas, perceptions and cultural influences creating a broader understanding of our customer’s needs.
Life at Summit Broadband
Driven to succeed. Encouraging diversity. Family first. At Summit Broadband we care about you as a person, as a parent, as a loved one and as an employee. Though we expect you to give 110% and finish work in a timely fashion, we understand matters at home may arise that require your attention. We realize the better our employees are treated, the better they will portray the company to our customers. Summit Broadband strives to be the recognized service leader in the Florida telecommunications industry. Therefore, there is a service oriented culture where associates strive to build relationships with customers by treating them with respect and integrity.
Potential Growth
Summit Broadband offers an environment for growth and development. We are enablers of successful business people aiming to ensure you have the opportunity to reach the summit in your career. We not only provide tools for advancement within the company, but qualities you can take with you outside the company.
Choosing Summit Broadband
Be a part of an innovative, diverse and creative team inspiring to change the landscape of the telecommunications industry.
Benefits
Summit Broadband offers exceptional benefits to full-time employees, including:
• Health Insurance • Dental • Vision
• Life Insurance • Disability • 401(K) with employer matching
• A wellness program • Paid time off • Paid holidays • Employee Referral Program
Director, Operations Support
- Job Title
- Director, Operations Support
- Job ID
- 27631174
- Location
- Orlando, FL 32811
- Other Location
- Central Florida
- Description
-
Summit Broadband is a leading fiber-optics telecommunications provider in Central and Southwest Florida, providing voice, video, data, and high-speed internet services to commercial and residential customers. We are an organization that value’s each employee’s contributions and encourages everyone to share their ideas. Standing out in the industry by providing superior products and exceptional customer service, this growing and dynamic high-tech company is seeking a Director, Technical Operations to join our team.
Job Title: Director, Operations Support
Report to: Senior Vice President Operations
Location: Central Florida
Status: Full Time/Exempt
As a member of the leadership team at Summit Broadband the Director, Operations Support will embody and role model our leadership pledge: Communicate Clearly and Actively Listen; Lead by Example; Be and Hold Others Accountable; Support the Vision, Mission, and Values; Recognize and Praise; Be Fiscally Responsible; Build Strong Interdepartmental Relationships; and Set Clear Expectations.
Position Summary:
The Director, Operations Support plans, organizes, and directs the construction and technical operations support functions for Summit Broadband. Overall responsibility for the support teams including dispatch, field tech support, and outside plant records inventory. This role will be the lead change agent for continuous process improvement initiatives within the operations as well as report on KPI performance and gap closure initiatives.
Essential Duties and Responsibilities:
- Responsible for ensuring a world class customer service experience from all employees within the Operations Support department and supporting peers to maintain this across all departments and organizations at Summit Broadband
- Ensure a leadership structure is in place to build trust, effectively communicate, and inspire team members
- Motivate and lead a high-performance leadership team; providing mentoring as a cornerstone to leadership development
- Foster a success-oriented, accountable environment within the department
- Own and project manage operational excellence initiatives related to Construction and Technical Operations
- Deployment and execution of operational best practices across Construction and Technical Operations
- Identify opportunities that will benefit customers to drive standardization, automation and profitably
- Act as a champion and change agent for driving positive culture change and improving operational efficiencies
- Develop and manage a monthly report of KPIs, identifying critical issues and action plans to address performance gaps
- Responsible for annual Operations expense reduction and budget attainment. Monthly, note any capital or expense variances and be prepared to identify, address and correct, as needed.
- Oversee the teams and performance that support field operations such as dispatch, techs operations support, and mapping and records
- Act as the liaison between the field and office, this position will oversee coordinating dispatch/customer service efforts with the field to provide exceptional customer service. Identify items and issues, find solutions and remove barriers
- Daily, report regarding pending work and staff shifting where needed. Meet company established goals for days out on repair and installation.
- Ensure compliance with pertinent FCC rules and regulations in all systems
- Oversee company safety policies and OSHA compliance
- Participate in disaster recovery planning
- Perform other duties as required or assigned
Position Requirements:
- Bachelor’s degree required or equivalent work experience
- 10+ years’ experience in cable television/telecommunications field operations experience and/or supporting organization of field teams.
- 7+ years of effective people management experience with a strong record of building and leading teams
- Exceptional leadership skills and a hands-on visible approach to staff management and interaction are required
- 5+ years’ experience in process & project management / process improvement / technical operations / driving KPI improvement initiatives
- Subject matter expert on fiber transport network delivery and FTTH project delivery environments
- Demonstrated track record of delivering successful high impact process improvement initiatives within a dynamic environment
- A strong strategic and business mindset
- Must have knowledge of National Electrical Code, OSHA, FCC rules and regulations, and related state and local codes
- Computer literacy in Excel and Word, experience with Penguin a plus
- Great interpersonal and supervisory skills. Outstanding team builder and strong communication skills
- Must possess a valid driver’s license with a clean driving record
- Must be able to pass a criminal background check and drug test
- This position is currently located in Central Florida, however, travel may be required
- Excellent oral and written communications skills required
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Summit Broadband, Inc. is an Equal Opportunity Employer. The Company participates in the E-Verify program.