Information Technology Associate (in Austin office)
- Job Title
- Information Technology Associate (in Austin office)
- Job ID
- 27649042
- Work From Home
- Yes
- Location
- Austin, TX, 78738
- Other Location
- Description
-
JOB SUMMARY
This is an in-office position.This position is responsible for implementing, managing and supporting Elligo’s cloud-based technology infrastructure and solutions. This hands-on position includes a mix of support tasks, system administration, network understanding, and engineering in order to keep Elligo’s business and users in excellent working order. The Information Technology Technician II is a key member of a small, dynamic solutions delivery team which supports all facets of a fast growing clinical research company.
Essential Functions
-
Support cloud-based solutions such as AWS, Aptible, and Microsoft Office365 as well as industry-specific data-oriented resources from a systems administration perspective.
-
Setup user accounts in a variety of systems including business and clinical applications.
-
Configure, monitor and manage technology and security systems including mobile device management, virus protection and others. Includes monitoring for performance, system issues, etc.
-
Troubleshoot and document issues and resolutions.
-
Configure, release and support Elligo’s laptops and other devices.
-
Support end users by managing technology support work orders and resolving them.
-
Manage office-based wireless infrastructure and local AV equipment.
-
Build internal wiki with technical documentation, manuals, etc.
-
Support Elligo’s IT management staff in the development of policies, procedures, documentation and new technology needs.
QUALIFICATION AND EDUCATION REQUIREMENTS
-
Preferred Bachelor’s degree in Computer Science, Information Technology, or other related discipline
-
An alternative to above education may be an equivalent combination of education and experience to successfully perform the key responsibilities of the job.
-
Proven experience as a system administrator, system support engineer or similar role.
-
Experience working with end users and all levels of an organization.
-
Experience with the following:
-
Microsoft Active Directory and/or Microsoft Office365 and/or Microsoft Azure and related tools
-
Various operating systems and laptop hardware such as Windows and MAC OS
-
Wireless infrastructures
-
Experience with the following is a plus:
-
AWS or Aptible
-
Security solutions such as Sophos and Ubiquiti firewalls
-
Excellent analysis, problem solving and customer skills required.
-
Excellent resourcefulness and communication skills.
-
Active participation in all facets of supporting Elligo is a requirement. Must be strongly motivated to adopt all technology types including hardware, software, laptops and communication devices, cloud solutions, business applications and those yet to be marketed.
-
Working knowledge of applications development in life sciences or healthcare industries.
-
Recommend and manage communication systems, VPN, SFTP, and similar communications troubleshooting and support experience
-