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Information Technology Associate (in Austin office)

Job Title
Information Technology Associate (in Austin office)
Job ID
27649042
Work From Home
Yes
Location
Austin, TX,  78738
Other Location
Description

JOB SUMMARY  

This is an in-office position.

This position is responsible for implementing, managing and supporting Elligo’s cloud-based technology infrastructure and solutions.  This hands-on position includes a mix of support tasks, system administration, network understanding, and engineering in order to keep Elligo’s business and users in excellent working order. The Information Technology Technician II is a key member of a small, dynamic solutions delivery team which supports all facets of a fast growing clinical research company. 

Essential Functions 

  • Support cloud-based solutions such as AWS, Aptible, and Microsoft Office365 as well as industry-specific data-oriented resources from a systems administration perspective. 

  • Setup user accounts in a variety of systems including business and clinical applications. 

  • Configure, monitor and manage technology and security systems including mobile device management, virus protection and others. Includes monitoring for performance, system issues, etc. 

  • Troubleshoot and document issues and resolutions. 

  • Configure, release and support Elligo’s laptops and other devices. 

  • Support end users by managing technology support work orders and resolving them. 

  • Manage office-based wireless infrastructure and local AV equipment. 

  • Build internal wiki with technical documentation, manuals, etc. 

  • Support Elligo’s IT management staff in the development of policies, procedures, documentation and new technology needs. 

 

QUALIFICATION AND EDUCATION REQUIREMENTS 

 

  • Preferred Bachelor’s degree in Computer Science, Information Technology, or other related discipline 

  • An alternative to above education may be an equivalent combination of education and experience to successfully perform the key responsibilities of the job. 

  • Proven experience as a system administrator, system support engineer or similar role. 

  • Experience working with end users and all levels of an organization. 

  • Experience with the following: 

  • Microsoft Active Directory and/or Microsoft Office365 and/or Microsoft Azure and related tools 

  • Various operating systems and laptop hardware such as Windows and MAC OS 

  • Wireless infrastructures 

  • Experience with the following is a plus: 

  • AWS or Aptible 

  • Security solutions such as Sophos and Ubiquiti firewalls 

  • Excellent analysis, problem solving and customer skills required.  

  • Excellent resourcefulness and communication skills. 

  • Active participation in all facets of supporting Elligo is a requirement. Must be strongly motivated to adopt all technology types including hardware, software, laptops and communication devices, cloud solutions, business applications and those yet to be marketed. 

  • Working knowledge of applications development in life sciences or healthcare industries. 

  • Recommend and manage communication systems, VPN, SFTP, and similar communications troubleshooting and support experience 

Option 1: Create a New Profile

“I am super passionate about what we are doing at Elligo and feel so fortunate to be a part of it! I haven’t been this excited about a job in years!”

Janet L.
Client Relations Specialist

“Having been involved in clinical research for over 10 years, I have found the Elligo model to be truly innovative. From top to bottom, the Elligo team is made up of professionals who use their experience and knowledge to positively affect the need to bring healthcare and clinical research together.”

James C.
Director, Clinical Operations

“Elligo is at the forefront of innovation in the clinical research industry. It’s rewarding to work among such highly motivated and distinguished leaders and visionaries. I start work each day feeling valued and end each day excited to be part of Elligo’s influence on changing the clinical research industry.”

Julie M.
Study Manager, Clinical Operations

“Working at Elligo has been a very unique experience. I love the fact that I’m surrounded by colleagues who help me learn something new every day. I value their experience and genuinely enjoy the work and projects we are involved with. I love coming to work every day!”

Alexandra B.
Business Analyst, Business Development

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