Vantage Travel | Deluxe World Travel Service | River Cruises & Tours

Director, Air Services

Job Title
Director, Air Services
Job ID
27657876
Location
Boston,  MA 02114
Other Location
Description
About Vantage
Since 1983, Vantage Deluxe World Travel develops and delivers memorable travel journeys on seven continents whether on land, riverboats or small ships.

If you are driven by working in a dynamic environment where you’ll discover the value of impactful contributions in an industry that’s easy to fall in love with – the travel industry…Vantage may just be your next home to learn, contribute, work hard and have a little fun. As we evolve technologically and proactively offer differentiated travel experiences to our customers, we search for dynamic, progressive and focused professionals to join the Vantage team whether that’s in our headquarters in Boston or in one of our global offices.

Our team at Vantage exemplifies the values of our company:
  • Adaptability to change
  • Effective Communication
  • Problem Solving
  • Teamwork & Cooperation
  • Accountability & Dependability
  • On Time & Accurate

At Vantage, you’ll discover team members as being talented, driven, globally aware, entrepreneurial individuals who are flexible in a fast-paced environment and who bring sense of pride and humility to a unique culture.  Vantage is proud to offer flexible hours and a robust hybrid work schedule as well as commuter benefits, 401K with company match, an onsite gym and several options for medical insurance. 

We have created a culture that embodies an appreciation for the deep history of the Company that is driven by the ultimate goal of delivering memorable journeys to our passengers worldwide. Individually we are one piece of an amazing group while working collaboratively across the globe. We have discovered success year-over-year, by appreciating a proven formula of success while evolving with an ever-changing world whether as a result technology advancements or keeping in front of passenger demands for exhilarating and memorable travel experiences.

Job Summary

List of Responsibilities:
  • Manages the Vantage Air Team, including the Flight Choice agents, the Flight agents, the Air Costing Analyst, the Air Robotics agent & FlightWatch
  • Cultivates and maintains relationships with airlines, negotiating rates and contracts continuously
  • Schedules rotation of worker assignments to improve capabilities of personnel and develop worker overall knowledge of department activities
  • Ensures air operations deliverables are completed on time & accurately:  booking & ticketing the highest quality air routings at the lowest prices to recognize a positive air variance 
  • Directs investigation of customer complaints regarding reservation services and prepares correspondence designed to improve customer relations.
  • Ensures that all air timelines are met or exceeded, with a focus on Cost & Quality
  • Supports the Air PSD process & the Air Costing process, as needed
  • Analyzes space requirements & ensure group block space is managed appropriately 
  • Supports proofing process of all materials for air related information
  • Coordinates Sabre trainings for the Call Center
  • Hires, trains & manages air staff 
  • Conducts weekly team meeting to ensure that issues and action items are addressed in a timely and effective manner
  • Support customer service in relation to all flight related issues
  • Supports the EVP of Worldwide Operations
  •  
Required Skills and Experience:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Education: Master’s degree (M.A.) or equivalent; or four to ten years’ related experience and /or training; or equivalent combination of education and experience.
  • Language: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format.
  • Reasoning: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram from and deal with several abstract and concrete variables.
  • Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software and Spreadsheet software.  Minimum 7 years of Sabre experience a must. 
  • No certifications needed


Work Environment:
The work environment characteristics describe here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Physical Demands:
The physical demands described there are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include Close vision and Ability to adjust focus.

Vantage offers competitive salaries and benefits which include, medical, dental, 401(k), travel discounts, MBTA contributions and more...all in a casual environment, conveniently located in downtown Boston.

If you have the right background, excellent communications skills, and the motivation to succeed, we want to hear from you.

To Apply:

To apply and learn more about Vantage, visit us and our careers page at http://www.vantagetravel.com/AboutVantage/Careers.aspx.

EQUAL OPPORTUNITY EMPLOYER:

Vantage Travel is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
 

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