Client Partner

Job Title
Client Partner
Job ID
27658366
Location
Lake Forest,  CA 92610
Other Location
Remote
Description

  About the Company
Headquartered in Foothill Ranch, California, iBASEt simplifies complex manufacturing. Its solutions replace disparate production, quality, and MRO applications with paperless, digitally integrated solutions. From process and inspection, planning to the shop floor, and the execution of sustainment activities, iBASEt’s proven, pre-configured, and out-of-the-box solutions deliver real-time visibility and control that accelerates manufacturing performance.
We apply that same dedication to creating a diverse and inclusive work culture that inspires our core values: Professionalism, Excellence, Teamwork, Continuous Improvement, Customer Focus and Innovation.
We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset – our people!

Job Summary: 

The Client Partner will be responsible for defining scope, deliverables, schedules, project cost, and pricing for professional services opportunities. Serve an essential role in establishing the iBASEt difference in our service offerings and supporting the growth of our team. 

Essential Functions: 

  • Participate in the pre-sales process representing the Professional Services organization (Sell, promote our Services) 

  • Work closely with Solution Engineers, Account Executives, and partners to developing comprehensive solution proposals for customers.  

  • Work with customers to develop deployment roadmaps that deliver recognizable value.  

  • Create detailed Statements of Work for Solumina delivery projects.  

  • Partners with the Regional Sales Team to conduct quarterly planning sessions and plan for success. 

  • Focuses on senior business management challenges and strategies and is periodically called upon by client IT and Manufacturing executives for advice and counsel. 

  • Demonstrates breadth and depth of knowledge to position and map the Solumina capabilities that align with client business objectives and initiatives. 

  • Leverages existing engagements to spawn new business with opportunities that result in ongoing profitable revenue growth for the company. 

  • Actively engages the Executive Sponsor and other senior company executives to build strategic relationships with the customer, ensuring long-term business opportunities for the company. 

  • Focuses on client's critical business challenges and drivers to position themselves as a trusted advisor.  

  • Ensures submittal of timely and accurate service booking forecasts 

Requirements: 

  • Must be able to travel (national and international) including Sunday evenings and Friday afternoons. 

  • Demonstrated ability to work well under pressure 

  • Superior written and verbal communications skills 

  • Experience in MES industry and Aerospace and Defense is preferred. 

  • "Executive Presence" – ability to effectively communicate with senior client executives 

  • Strong business acumen with demonstrable business leadership experience 

  • Advanced skills in finance, cross-cultural awareness, leadership, communication, influence, negotiation, and conflict resolution 

Required Education/Experience: 

  • Bachelor's Degree in a Technical Discipline or equivalent work experience 

  • 7-10 years of successfully demonstrating experience in Software/System Integration or Professional Services for an enterprise software vendor 

Work Authorization/Security Clearance Requirements: 

  • Security clearance a plus  

  • US Citizen or permanent residency required 

    What we offer
    We are committed to offering the best to our employees. We offer a comprehensive benefits package that includes:

  • Competitive salary
  • Yearly Performance Bonuses
  • Referral Bonuses
  • Comprehensive Medical/Dental/Vision Plans
  • Company Paid LTD/STD
  • Company Paid Life Insurance
  • HSA/FSA
  • Unlimited Vacation
  • 40 hours of sick time per year
  • Paid Holidays (10 per year)
  • WFH Equipment Stipend
  • Internet/WIFI stipend
  • 401K - company match
  • Educational Assistance Program

  • Our company values work-life balance, and for this offers benefits such as Remote Work, Flexible hours, and a Wellness program.

     

Option 1: Create a New Profile