Lumbee Tribe Holdings, Inc.
(910) 775-9419
Lumbee Tribe Holdings, Inc. (LTH) is a wholly owned and operated by the Lumbee Tribe of North Carolina. Headquartered in Pembroke, NC in the heart of the Lumbee Territory, LTH serves as a holding company with multiple subsidiaries that service diverse federal agencies. The current subsidiaries include:
Lumbee Tribe Enterprises, LLC (All Other Support Services NAICS: 561990; DUNS #968936380; SBA 8(a) firm)
Lumbee IT Solutions, LLC (Engineering Services, NAICS: 541330; DUNS #117549596; SBA 8(a) firm)
Lumbee 56 Construction, LLC (Commercial and Institutional Building Construction, NAICS: 236220; DUNS #117549603)
LTH exists to provide economic resources to the Lumbee Tribal Government for delivery to our Tribal Members. All employees of LTH and its subsidiaries are committed to providing world class service to its customers and partners while striving for excellence.
It is the policy of Lumbee Tribe Holdings, Inc. and its subsidiaries (the “Company”) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, marital status, genetic information, mental or physical disability (and medical condition, for employees in California) or because he or she is a protected veteran. It is also the policy of the Company to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, marital status, genetic information, mental or physical disability (and medical condition, for employees in California) or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Employees and applicants of the Company will not be subject to harassment on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, marital status, genetic information, mental or physical disability (and medical condition, for employees of Californian) or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
IT Support Specialist IV
- Job Title
- IT Support Specialist IV
- Job ID
- 27661953
- Location
- Stafford, VA 22556
- Other Location
- Description
-
Position Title
IT Support Specialist IV
Work Location
Stafford, VA
Position Description
The IT Support Specialist installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical advice and support to system users. Must have technical capacity, thoroughness, excellent documentation, time management, and communication skills
Responsibilities- Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user’s premises
- Utilizes Microsoft InTune MDM to enroll systems and deploy endpoints configuration profiles
- Administration of ManageEngine Desktop Central endpoint management system
- Provides on-boarding services to new users
- Provides telephone, in-person and online support to end-users
- Provides updates, status, and completion information to manager and/or users, via voice mail, e-mail, or in-person communication
- Escalates major problems to appropriate support teams external/internal
- Monitors escalated problems to resolution
- Audio/Visual setup, support, and troubleshooting
- Oversee daily execution of help desk activities and tools for the organization
Education/Experience
This position requires at least an Associate Degree in Networking, Cyber-Security, or IT Administration and two to five years of direct experience in a corporate Information Technology environment- Fundamental understanding of Microsoft Azure Active Directory administration
- Minimum 2 years of hands-on experience with Microsoft InTune MDM preferred (Modern Desktop Administrator Associate certification desired)
- Minimum 2 years hands-on administration experience with M365 Exchange, SharePoint, Teams
- Minimum 2 years hands-on experience troubleshooting Windows 10 required
- Audio/Visual setup, support, and troubleshooting (basic experience required)
- CompTIA Security+ Certification is required
- CompTIA Network+ Certification is required
- Experience with Enterprise Help Desk ticketing system as a Service Provider
Reports To
IT Manager
Security Clearance Requirements
This position requires obtaining and maintaining a SECRET security clearance
Travel Requirements
Travel is anticipated to be less than 5% within the Continental United States
Compensation
Salary commensurate with qualifications and experience
Benefits & Compensation
New employees are eligible to participate in the company’s benefits plan on their day of hire unless noted otherwise.- Medical Insurance – 60% Employer Paid
- Vision & Dental Insurance, Long Term & Short-Term Disability, Group Life and AD&D Insurance – 100% Employer Paid
- Flexible Spending Plan
- Health Savings Account
- 401(k) Savings Plan – 100% match for the first 3% contributed; 50% match up to 5% contributed (no vesting period) *Eligibility is the first of the month after your date of hire
- Paid holidays - Ten (10) per year
- Paid Time Off - One hundred-twenty (120) accrued hours per year
- Professional Development Program
- Salary will be determined based on the individual’s education and experience level
Overview
Lumbee Tribe Enterprises, LLC (LTE) is an 8(a) certified, Tribally-Owned and Operated government services provider, and subsidiary of Lumbee Tribe Holdings, Inc. (LTH), which is wholly-owned by the Lumbee Tribe of North Carolina. We are a Native American, 8(a), Disadvantaged Small Business with a primary NAICS code of 541611. Our reputation for excellence is built on providing defined and repeatable support and services to agencies across the U.S. Government.
To learn more about LTE visit our website: https://www.ltellc.com/
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status