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Retail Shop Manager

Job Title: Retail Shop Manager

Job ID: 27663024

Part Time: Yes

Location: Pocantico Hills, NY 10591

Other Location

Description

This sales leader supports our retail shop team by effectively performing responsibilities and helping create a selling culture that not only achieves store goals but enhances the customer experiences. As a member of the management team, this sales leader is responsible for the daily operation of the store, is expected to model behavior for other employees to help them achieve the same customer experience. This is a perfect opportunity for someone looking to take the lead and be responsible for the results of the day-to-day operations of the retail shop.

This is a full-time Retail Manager position. Further, this position contributes to the success of Historic Hudson Valley’s The Great Jack O’Lantern Blaze event by ensuring the visitors have positive experiences. This role supports retail management in achieving sales and operational goals. The Retail Manager reports to the Associate Director of Retail Operations.

Who we are: Historic Hudson Valley (HHV) is a Westchester-based cultural non-profit that welcomes visitors to five National Historic Landmarks, including Philipsburg Manor, Washington Irving’s Sunnyside, and Kykuit, the Rockefeller Estate. HHV offers an array of K-12 school programs, public tours, and seasonal festivals including the Great Jack O’Lantern Blaze. The organization has a national reputation for groundbreaking on-site educational programs and award-winning digital content in the content areas of Northern colonial enslavement, regional women’s history, and storytelling.

Successful candidates will a minimum of Five years supervisory experience in a retail setting and the following:

Confidently operate a computer, POS system, keyboards, merchandise scanners, and mouse
Proficiency in MS Office suite.
Communicate verbally and work cooperatively with employees and visitors.
Move about the workplace coaching and directing employees, selling to customers, retrieving merchandise from storage or sales floor.
Be able to grab, reach, push, pull, bend, stoop, kneel and crouch in order to demonstrate, retrieve, and replenish merchandise.

Responsibilities include:

Create shop staff schedules for all locations, monitor employee attendance and time off requests
Supervise retail team to ensure customer service standards and successful selling strategies are met and resolve customer problems/complaints by determining optimal solutions in a timely manner
Ensure all HHV policies and procedures are communicated effectively to employees, are maintained, and consistently followed
Set monthly and seasonal sales plans. Create weekly agendas. Keep staff informed
Direct employees to ensure appropriate merchandise stock levels, merchandise presentations, and ensure the selling floor is stocked according to department standards.

The full-time position contains a comprehensive benefits package, including medical, dental, and vision insurance, employer funded 401K, generous paid time off, and professional development opportunities. Occasional evening and weekend hours at special events are required.

Historic Hudson Valley adheres to all applicable federal, state, and local COVID-19 requirements and has taken many precautionary measures to ensure the safety of staff and visitors. Successful candidates are required to be fully vaccinated for Covid-19, absent medical, religious, or pregnancy related accommodations and will be required to submit proof at time of hire.

Historic Hudson Valley values diversity and is committed to a workforce inclusive across race, gender, age, religion, and identity. Diversity is an integral part of our history and culture; honoring all voices of the past and present is central to our mission and our impact.
To apply for this position, please visit our employment page: www.hudsonvalley.org/employment, create your profile, and apply.