Careers - Podimetrics

Patient Enrollment Specialist

Job Title
Patient Enrollment Specialist
Job ID
27665164
Location
Remote, 
Other Location
Description
 
Job Title
 
Patient Enrollment Specialist
Division/Department
 
Operations
Location
 
Remote
Reports to
 
Patient Support Manager
Key Relationships
 
Patients, Caregivers, Care Teams, and/or sales

About Podimetrics: 
Podimetrics is a virtual care management company dedicated to preventing diabetic amputations, one of the most debilitating and costly complications of diabetes. Podimetrics earns high engagement rates from patients and allows clinicians to achieve unparalleled outcomes – keeping vulnerable patients healthy at home and saving limbs, lives, and money. Founded in 2011 by a physician and engineers from MIT and Harvard, Podimetrics is headquartered in Somerville, MA and has a growing team of passionate and mission-driven individuals devoted to improving the lives of patients with diabetes everywhere.

Core Values:
  1. People First: We care for our people: team, patients, clinicians & health plans, and stockholders.
  1. Equity Through Diversity: We commit to fostering an inclusive work environment where ideas come from all people to best meet the diverse needs of those we serve.
  1. Empathy & Compassion: We seek to understand and take action to improve.
  1. Respectful Candor: We are direct in communication and work to create an environment where all can share their perspectives without risk of repercussions.
  1. Active Curiosity: We are deeply curious, always striving to learn more and do better.
  1. Resourcefulness: We are deliberate in our investment of team and capital, creating opportunity regardless of resources.
  1. Do the Right Thing: We do the right thing, consistent with our values, even when it is challenging.
  1. Enjoy the Ride: We are going to have a lot of fun doing it.


Role Description:
The Patient Enrollment Specialist is responsible for educating potential patients about their eligibility and benefits of working with Podimetrics.  The role is critical to drive patient acquisition and the growth of the organization by meeting our commitments to our clients and partners.

Key Responsibilities:
•     The role focuses on telephonic outreach to prospective patients to explain Podimetrics services, ensures that the patient receives a detailed explanation of the services, and completes enrollment of qualified patients into the Podimetrics program.
•     The Patient Enrollment Specialist has an ability to react very quickly and be nimble in providing responses and meeting the needs of the patient and our internal team members in a timely, calm, and professional manner.
•     Making outbound calls for prospective patients and working to ensure the efficient delivery of their SmartMat and supporting services.
•     Document accurate and concise patient/family feedback during each call in our systems.
Qualifications:
•       Experience with telephonic engagement of patients/customers.
•       Knowledge of the medical supplies/device business and healthcare environment.
•       Sales background and/or experience preferred.
•       Ability to multi-task and balance multiple, competing priorities.
•       An exceptional customer service orientation featuring an empathetic, compassionate, and professional demeanor with each interaction.
•       Excellent communicator with an uplifting, and personable manner with outstanding phone etiquette.
•       Excellent written communication skills with success in providing notes, updates, and written communications via computer systems.
•       Proficiency in Word, Excel, PowerPoint.

The successful candidate will embody the following competencies:

Honesty/integrity: Earns trust and maintains confidence, doing what is right while not cutting corners ethically.

Accuracy and Detail-Orientation: Create and review records thoroughly and accurately; do not let errors, omissions, or inconsistencies slip through the cracks.

Curiosity and Intelligence: Eager to explore and deepen understanding of new areas. Learns quickly while demonstrating the ability to proficiently understand and absorb new information.

Reliability and Responsibility: Take ownership and responsibility for operational excellence and contributions to a positive patient experience. Foster confidence from the team by consistently exceeding expectations

Infectious Enthusiasm: Can inspire excitement for the company’s vision and current capabilities.  Exhibits passion and excitement over work.

Strong  Communication: Speaks and writes articulately; excels at public speaking; is an active listener.


Podimetrics is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Revised February 2022

 

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