POSITION: Senior Service Specialist

LOCATION: Spokane Preferred but open to any remote location in the Western US

SUMMARY: Our client, a leading hydrogen fuel cell manufacturing company is looking to hire a Senior Service Specialist. In this role, you will be responsible for supporting customers with the installation and after-market technical support of our clients products. The ideal candidate will become a subject matter expert within the Services Organization. The role requires highly adept technical and troubleshooting skills with electrical, electro-mechanical, and industrial gas systems. The Senior Service Specialist is expected to help train and develop team members and Field Service Technicians on products and servicing. The Senior Service Specialist is expected to be an ambassador for the company in the field. This role is vital to supporting the strong reputation for the reliability of the company's technology as well as furthering the company’s reputation as a high-value service partner with our customers. Up to 75% travel to diverse customer locations will be required.

Core Duties and Responsibilities

• Performing detailed pre-installation site surveys of candidate sites for installations.
• Maintenance and service of fuel cells, switch gear, inverters, and hydrogen delivery at customer sites.
• Perform remote diagnostics, troubleshooting, and evaluations to provide direction to customer service support personnel.
• Support the development of product and customer specific documentation, procedures, and job-aids to ensure accurate and standard methods and procedures.
• Perform specialized service procedures including field retrofits, software and hardware upgrades to existing fuel cells, switch gear, inverters, and hydrogen delivery.
• Providing emergency support service to customers as required.
• As the Services Subject Matter Expert, provide training and mentoring of other personnel on troubleshooting, maintenance and service of fuel cells, switch gear, inverters, and hydrogen delivery systems.
• Provide customer training on general use and operational flow of systems installed at the customer facility.
• Purchase tools, equipment and parts for customer service and support as required.
• Troubleshooting and maintenance of high-pressure hydrogen storage and delivery systems.
• Perform special assignments including laboratory testing, field readiness demonstration testing, and marketing trade show support.
• Maintaining ongoing communication with customer personnel regarding support of fuel cells and hydrogen infrastructure.
• Provide regular feedback to company management regarding fuel cell, switch gear, inverter, and hydrogen delivery performance and field maintenance issues.
• Complete administrative duties & documentation including expense reports, mileage logs, site and system documentation.
• Exhibit and enforce safety procedures in the field and at customer sites.

Minimum Qualifications

• 5+ years of experience in power distribution, medium voltage switch gears, and/or large-scale backup generator/UPS systems.
• Bachelor’s degree in engineering or a related technical field; or in lieu of a bachelor’s degree we would accept a technical school certificate or degree and 2 additional years of relevant experience; or no degree and 4 additional years of relevant experience
• Ability to travel as needed to carry out duties of the position – up to 75%