DIRECTOR OF FACILITIES OPERATIONS
- Job Title
- DIRECTOR OF FACILITIES OPERATIONS
- Job ID
- 27666788
- Location
- MIDDLETOWN, DE 19709
- Other Location
- Description
-
SUMMARY: This position is responsible for managing the execution of all housekeeping, laundry, and transportation services throughout the community in accordance with established guidelines in community policy and procedures.
DUTIES AND RESPONSIBILITIES:- Assists governmental services during inspections.
- Collects, prioritizes, and assigns maintenance service requests in a timely, efficient Oversees total operation and maintenance of the campus; supervises the maintenance of community buildings to the high standards of construction.
- Develops the Capital Budget and annual maintenance budgets.
- Oversees construction, remodeling, and maintenance to all Community buildings.
- Oversees and manages maintenance contracts, electrical systems, phone systems, fire panels, emergency response systems and disaster preparedness.
- Develops vendor relationships and negotiates contracts for maintenance services when appropriate; makes recommendations to Executive Director.
- Evaluates equipment needs and submits purchase requests to the Executive Director.
- Coordinates/Assists with development of Fire Safety and Disaster Preparedness Evacuation procedures.
- Conducts inspections on apartments prior to occupancy.
- Manages after hours calls for maintenance emergencies.
- Develops and implements a comprehensive preventative maintenance program and work order system.
- Leads the Safety Committee.
- Plans, organizes, develops, and leads the overall housekeeping/laundry operations in accordance with federal, state and local laws.
- Maintains equipment and supplies to avoid waste, damage to areas and equipment and to prevent accidents.
- Ensures compliance with all infection control techniques, placement of bio-hazard containers and removal techniques and procedures and policies.
- Ensures all general housekeeping tasks in all full service, assisted living resident suites, public areas and support areas meet and/or exceed quality standards.
- Oversees and develops job routines and instructions for all cleaning tasks.
- Ensures that trash collection and removal and trash receptacles and collection areas are maintained in a clean, sanitary, and timely manner.
- Ensures equipment is maintained in a clean, sanitary condition and operates per manufacturer’s standards.
- Prepares initial draft of Operating Budget for department.
- Reviews monthly financial statements and implements plans of action for deficiencies. Processes and submits monthly expenses and budget data timely.
- Completes team member staffing and scheduling according to operational and budgetary guidelines.
- Meets with new residents to discuss housekeeping scheduling preferences and available services.
- Orders and keeps inventory of all janitorial and bathroom supplies not to exceed budgetary guidelines.
- Maintains up-to-date records on housekeeping activities.
- Performs other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:- Directly supervises employees within the Maintenance, Housekeeping, and Transportation department(s).
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS:- Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
- Certificates, licenses, and registrations required:
- FEMA Training Certification
- Computer skills required:
- Spreadsheet Software (Excel)
- Word Processing Software (Word)
- Presentation software (PowerPoint)
- Other skills required:
- Must be aware of all required regulations and ensure that the campus complies.
- Four years maintenance supervision experience.
- HVAC experience or training.
- Working knowledge of machinery, tools, repair techniques, plumbing and related repair.
- Experience with electrical systems, phone systems, fire panels, emergency response systems and disaster preparedness.
- Ability to communicate effectively in writing and speaking the primary language of the residents.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret graphs.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret graphs.
- Ability to use email and the Internet.
- Must demonstrate an interest in working with a senior population.
- Interacts with guests, residents, and staff in a courteous and friendly manner.
- Responds promptly to resident needs.
- Supports organization's goals and values.
- Balances team and individual responsibilities.
- Manages people effectively by taking responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; improves processes, products, and services.
- Provides leadership by exhibiting confidence in self and others; inspires and motivates others to perform well.
COMPETENCIES:- Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
- Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
- Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
- Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
- Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
- Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
- Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
- Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
- Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
- Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:- Frequently required to stand.
- Continually required to walk.
- Occasionally required to sit.
- Continually required to utilize hand and finger dexterity.
- Frequently required to climb, balance, bend, stoop, kneel or crawl.
- Continually required to talk or hear.
- Occasionally works in high, precarious places.
- Occasionally works around fumes, airborne particles, or toxic chemicals.
- Occasionally exposed to outside weather conditions.
- Occasionally exposed to extreme heat or cold (non-weather).
- The employee must occasionally lift and/or move up to 100 pounds / frequently lift and/or move up to 50 pounds / continually lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include:
- Close Vision
- Distance Vision
- Color Vision
- Peripheral Vision
- Depth Perception
- Additional remarks regarding work environment: