Rockstar Careers

Job Summary 

The Assistant Manager is the link between community management and leasing efforts. As a leader, you will encourage teamwork by motivating and developing the Leasing Consultants, while simultaneously supporting the Community Manager. An Assistant Manager is responsible for providing resident relations, community bookkeeping, and assisting the Community Manager with day-to-day operations. Our ideal candidate must demonstrate the ability to build lasting relationships and solve problems with an effective approach, and maintain Rockstar Capital as an industry leader. 

Essential Functions 

·      Collaborate with Community Manager in creating goals to better serve our customers, maximize performance and surpass our competitors 

·      Assist our in-house Marketing Team in establishing creative marketing and social media strategies to increase property traffic 

·      Manage the sales process from start to finish by selling the value of the community features as they relate to customer needs 

·      Maintain resident ledgers including posting rent payments and issuing charges, concessions and final account statements 

·      Initiate all necessary lease violations, late rent notices, and evictions as needed 

·      Performs leasing activities including generating traffic, following up on leads, touring the community and closing sales 

·      Monitor closing ratios, community leads and ensure accuracy of lease paperwork 

·      Oversees the preparation of weekly market surveys of comparable and/or competing properties 

·      Generate pricing for renewal offers and manage the renewal process 

·      Use exceptional multi-tasking skills to streamline processes and effectively manage daily tasks of the sales team 

·      Collaborate with team members to plan and organize resident events 

·      Create and maintain excellent ongoing relationships with potential and current residents 

·      Use problem-solving skills and best judgment to handle unpredictable situations as they arise 

·      May be required to assist in other projects and activities as needed 

Requirements 

·      Bachelor’s degree preferred 

·      One year of leasing experience in residential property management; supervisory experience required 

·      Ability to meet and exceed sales and customer service objectives 

·      Ability to work a varied schedule including weekends as required 

·      Proficiency in Microsoft Office Suite including Word, Excel & Outlook 

·      Strong written and verbal communication skills 

·      Attendance and punctuality are essential for success in this position 

·      Positive attitude, strong work ethic, and ability to lead and motivate others 

·      Must possess professional written and verbal communication skills 

·      Bilingual in Spanish preferred 

What to Expect 

·      Job is intermittently sedentary but requires mobility (i.e., climb stairs) to tour, show, and inspect apartments on a daily basis 

·      Will use some repetitive motion of hand-wrist in using computer and writing 

·      Must have normal range of vision to complete applications, leases, general paperwork and handle computerized bookkeeping duties; hearing and speech to communicate with residents, vendors, supervisors and coworkers on the telephone or in-person on a regular basis 

·      Must handle stressful, urgent, novel, and diverse work situations on a daily basis 

·      Emotional stability and personal maturity are important attributes in this position 

·      Works in a typical office setting with daily exposure to outdoor environment (i.e., heat, cold, damp, rain, etc.) when touring community 

·      Hazards can be avoided with proper lifting techniques, SDS, and general safety training 

·      Will be regularly called upon to work long hours and odd schedules (including weekends) 

·      Position requires periodic travel by automobile to handle work-related activities 

·      May require airline travel, out-of-town and /or overnight trips 

·      Attendance and punctuality is essential for success in this position 

This job description is not an all-inclusive list of duties and responsibilities. Rockstar Capital may add or change responsibilities in order to meet business and organizational needs. Employees must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the essential functions of the position, with or without reasonable accommodations.