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Director of Managed Services
- Job Title
- Director of Managed Services
- Job ID
- 27670268
- Location
- Remote,
- Other Location
- Description
-
Director of Managed Services
100% Remote in the US Southeast Region
Corsica Technologies is consistently recognized as one of the top managed IT and cybersecurity providers because of our unparalleled success in providing our clients with leverage technology as a competitive business advantage. Our team is focused on hiring the right people, in the right jobs, to ensure we continue to grow and create new levels of service in the industry.
Position SummaryThe Director of Managed Services is to cultivate excellent Service Desk, Event Management, and Field Services teams that provide client-centered, efficient, and effective support to all Corsica clients. The incumbent will achieve this through hands-on development, coaching, and empowerment of the Managed Services staff.Responsibilities- Set a standard of operating using “The Corsica Way” and continue to train and educate all employees on our company Core Values.
- Lead, Manage, and hold team Accountable (LMA) for IT Service and Cybersecurity service scorecard metrics.
- Metrics will include industry standard benchmarks across service management, incident management, and service utilization categories.
- Be the face of Managed Services to clients and ensure Managed Services management staff exceeds clients’ expectations.
- Effectively participate in, and when necessary, lead meetings with clients, especially to address their concerns or complaints.
- Prepare monthly operating reports to provide detail level views and analysis into the operation of the department to the Executive Team.
- Ensure Get Well Plans for At Risk clients are co-owned by Managed Services management staff and provide oversight and guidance.
- Ensure that Managed Services management staff are hired on the foundation of Humble, Hungry, and Smart.
- Lead strategic planning for Managed Services. • Partner with other technical groups and engineers as required.
- Work with selected vendors to ensure our team has the right level of vendor support as required.
- Complete ongoing training as assigned and required by the company.
Knowledge, Skills, and AbilitiesRequired:- 10 years of experience in IT industry with three – five years in IT Management.
- Experience with IT Policy development and enforcement.
- Knowledge in Microsoft operating systems to include Server and Client operating systems.
- Knowledge in Microsoft productivity applications (MS Office).
- Experience running, administering, and implementing a service desk, multiple work sites, and remote access services.
- Possess a high level of attention to detail.
- Exceptional Time Management.
- Excellent written, oral, and interpersonal communication skills.
- Able to prioritize and multitask at a high level.
- Knowledgeable of ITIL standards
- ITIL Foundations v3 certification or higher• Six Sigma certification or similar
- Master’s Degree in Business Administration or Leadership & Management.
Miscellaneous Position InformationSupervisory Responsibility: This position has significant direct supervisory responsibilities.
Covid Vaccine Policy: Employees who make on-site service or sales calls in locations where state or local government(s) have mandated COVID vaccine(s) to enter a building, are required to provide proper proof of having the vaccine and booster as required by legislation.
Work Environment: In most cases, work will be performed in a climate-controlled office space.
Travel: This position requires less than 25% travel.
Position Type/Expected Hours:- This is a full-time position for five, eight-hour days (40 hours total) per week with a flexible schedule that generally begins at 8:00 AM.
- Depending on client requirements, some projects may require:
- 24/7 “on call” availability.
- Working beyond normal work hours.
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
- Duties, responsibilities, and activities may change at any time with or without notice.
BenefitsCorsica is fully invested in the growth and well-being of our employees and offer a robust benefits package at all locations including:- 401K
- Medical, Dental, Vision
- EAP services that include free counseling services for employee and family
- PTO plus Paid Holidays
- Health Savings Account
- Training and development opportunities
- Commuter benefits
- Life Insurance
- Short and Long-Term Disability
- Educational assistance
- Adoption assistance
If you’re up for the challenge and enjoy the satisfaction of knowing your work has made a difference in helping other companies leverage technology as a competitive business advantage, then we want to hear from you today!
If you don’t think you meet all the criteria above and are still interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join a great team of professionals.
Corsica Technologies is an equal opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Five Key Characteristics of Corsica Team Members™- Problem Solvers – We love a challenge and are passionate about using technology to solve our client’s problems.
- Team Players – We work together to achieve our goals and provide the most positive outcomes for each other, and our clients.
- Decision Makers – We are empowered to make informed decisions and take actions that drive results for our company and our clients.
- Client Focused – Our internal and external clients are our top priority by striving to exceed expectations in everything we do.
- Inclusive – We believe that everyone contributes to our success. Our clients and team members are seen, heard, and valued.