Careers

We are currently seeking a compassionate, resident first mind set individual as a Sales Assistant / Move In Coordinator for our location in Dallas, Texas. In this role you would be in a critical role to ensure residents are moved in efficiently, serving as the scheduler and communicator with residents and the sales team while new residents move into our Emerson community in Dallas, Texas.  This is a full time position with full time benefits, which include company paid medical insurance and paid time off, among other benefits.

Position Overview

This position is responsible for supporting the Sales and Marketing staff through comprehensive administrative support services. This role also includes facilitating and supporting the move-in process, ongoing communication with reservation depositors, updating CRM records, and move-in coordination for Independent Living residents as well as daily operations of the sales and marketing office.

Working Relationships

This role interfaces with those at the Community as well as future residents and their family members. Those with whom this role has contact include, but are not limited to:

-          Referral sources

-          Other senior living/senior care/senior services professionals

-          Future residents and their family members

-          Sales Specialist

-          Executive Director

-          Community Department Managers

-          All Emerson team members

Primary Responsibilities

The following duties are normal for this position.  This list is not exclusive or entirely inclusive.  Other duties may be required and assigned.

·         Greet visitors and answer and direct telephone calls in a pleasant and professional manner

·         Gather crucial documents for compliance of executed leases 

·         Utilize lead tracking software (CRM) system as needed

·         For future residents:

-          Serve as a point of contact for future residents and family members

-          Prepare all move-in documents

-          Walk residents and/or family members through the pre move-in process

-          Meet with residents and/or family members

-          Answer questions related to the Community

-          Ensure apartments are move-in ready prior to scheduled move-in

-          Schedule and facilitate actual move-in

·         Keep track of office supplies, postage, collateral, printed materials, and other supply inventory.

·         Other duties as assigned by Supervisor

·         Administrative duties, including, but not limited to:

-          Prepare and distribute reports and mailings

-          Maintain files

-          Create copies

-          Type, collate, and distribute correspondence

-          Compose letters and correspondence, including reports per management, sales team, and department’s needs

Secondary Job Duties

1.             Performs any other reasonable task assigned by the supervisor

2.             Maintains and protects the confidentiality of resident information at all times

Job Qualifications

1.             Helpful but not required to have knowledge of senior living/senior care/senior services through professional and/or personal experience

2.             Experience with and proficiency in and PowerPoint, Excel, Outlook, and Word; experience with lead tracking software (CRM) preferred.

3.             Strong organizational and administrative skills

4.             Able to perform job tasks efficiently and effectively

5.             Team player with a positive attitude, able to work with community associates at all levels.

6.             Enjoys working with senior population

7.             Ability to communicate effectively, verbally and in writing, with residents and family members.

8.             Pays close attention to detail.

9.             Is motivated and goal-oriented.

Required Experience

·         Minimum of one year experience supporting sales and marketing team

·         High school diploma required
 

This description outlines the general responsibilities and requirements for the stated position and in no way is intended to be an inclusive or exclusive list.  Emerson maintains the right to assign or reassign responsibilities to this position at any time.

We offer a competitive salary along with full time and part time benefits packages for employees.

Emerson maintains a drug-free work environment and offers of employment are contingent upon successfully completing and passing a drug and background check.

Job Type: Full-Time