DIRECTOR OF COMMUNITY RELATIONS
- Job Title
- DIRECTOR OF COMMUNITY RELATIONS
- Job ID
- 27670474
- Location
- Lewes, DE
- Other Location
- Description
-
Director of Community Relations, Independent Living
The Lodge at Historic Lewes
Vantage Point is currently seeking a dynamic, eager, smart, energetic, and relentlessly positive individual for the Director of Community Relations role at our brand-new, soon to open community, The Lodge at Historic Lewes. Lewes Lodge will open Summer 2023 and this role is vital to the success of the community.
Supported by a hands-on corporate and community team, you will be integral to the sales and marketing efforts at Lewes Lodge. Your focus will be on achieving fill-up and occupancy goals for the independent living area of the community. Goals will be accomplished by effectively spreading awareness of Lewes Lodge, nurturing prospects through the discovery process of our community, and ultimately guiding future residents toward their end goal of enjoying a vibrant, worry-free lifestyle for many years to come.
A successful addition to the team will be a compassionate listener who builds deep connections and effectively communicates the story of each prospective resident with the Community Relations Director – the team lead. Lewes Lodge employs a “culture of we,” so it is essential that embrace this as well.
Community Relations as a department is the connection between new residents and their new community lifestyle, and the team will help ensure each family experiences nothing short of excellence and exceeded expectations when they join the Lewes Lodge family as a resident.
The community relations team is dedicated to keeping the community full. This means you will support the team through the following primary duties and responsibilities:- Interacts with all leads whether provided through advertising, public relations, referral, or personal contact and turn those leads into residents of the community using professional, empathetic selling skills.
- Conducts weekly strategy and advisory meetings with the Executive Director.
- Creates a dynamic marketing plan on a quarterly basis in collaboration with community relations team and corporate support.
- Submits timely weekly sales results and contributes to regular sales meetings held between and corporate and community.
- Tracks leads, keeping accurate records on all leads and prospect through Customer Relationship Management (CRM) software.
- Conducts quarterly competitive market research ranking and analysis and accurately reports data on the competitor tracking form.
- Understands competitive opportunities and threats and presents strategic alternatives to combat these to the Executive Director.
- Identifies professional referral sources through site specific research, and manages an organized and trackable process of cultivating these sources
- Performs other related duties as assigned by management.
To be successful in this role and as part of the Lewes Lodge team, you will need to:- Be dedicated to the elders we serve, their families, and the Lewes Lodge team
- Be goal organized – consistently striving to meet, if not exceed, sales goals
- Be willing to learn new and different ways of doing things with a positive attitude – even if it’s outside your comfort zone
- Practice empathetic listening and communication skills
- Understand the importance of follow up and follow through
- Work collaboratively
- Know when to ask for help
- Thrive in a fast-paced environment
- Be able to handle pressure in constructive ways
- Be adept at prioritizing your time
- Excellent writing skills and the ability to convey complex messages succinctly
- Ability to learn and master varying technological platforms and software
- Have strong organizational skills
- Quarterly bonus package for meeting or exceeding sales goals
- Paid vacation, birthday off, holidays, and sick leave
- Health, dental, vision, 401K with company match, short-term disability & life insurances
- Employee Assistance Program (EAP) which provides:
- Emotional support
- Financial and legal services
- WorkLife Services
- Workplace perks
- Opportunity for continuing education
- Opportunity for career advancement
Headquartered in Exton, Pennsylvania, Vantage Point Retirement Living is a senior living development and management company that has been ensuring area seniors enjoy vibrant, carefree and healthy lifestyles since 1995. Widely recognized for our hands-on, personal involvement, we have decades of experience creating incredible communities. We are a local family-run organization backed by big-business experience, but regionally focused. Our family oriented company is invested in our senior living communities because we live here, too. We do senior living…better. And it all starts with our team.
Why Vantage Point?
Our Mission is to create best-in-class communities for seniors built on a foundation of trust, compassion, and responsibility to better the lives of those who live in them. To fulfill our mission, we rely on our corporate and community teams to deliver those core values of trust, teamwork, respect, integrity. We can’t ask of our team what we aren’t willing to deliver ourselves, which is why each employee in our organization knows the Vantage Point Leadership personally. We treat our team with the greatest respect, emphasizing the importance of team culture. When our employees are happy, our residents are happy, our business thrives, and our mission is fulfilled.
If you want to experience what it’s like to work in an environment that rejects punitive leadership, that embraces mistakes as growth opportunities, that thrives on working within a culturally diverse environment, that encourages diverging viewpoints as a way to collaborate towards the best outcome, that has an unreasonable amount of fun, that is steadfastly loyal to our loyal team members, and as a result of all this brings out the best in you on a daily basis, then consider joining us as part of a Vantage Point community. It just so happens we are looking for someone just like you.
Our community’s philosophy is our commitment to non-discriminatory practices for our residents, staff, and business partners. Through our cultural awareness, we celebrate the diversity of residents and staff by supporting various celebrations, history, and means of acknowledgement of all cultures we served.