CONCIERGE - PART TIME 12 AM - 8 AM

Job Title
CONCIERGE - PART TIME 12 AM - 8 AM
Job ID
27672491
Location
MIDDLETOWN,  DE 19709
Other Location
Description
SUMMARY: This position is responsible for promoting and guarding the community property and assets against fire, theft, vandalism, and illegal entry by unauthorized persons while meeting and/or exceeding service standards.

DUTIES AND RESPONSIBILITIES:
  • Greets residents and visitors.
  • Ensures residents, family, visitors and staff are properly screened. 
  • Answers inquiries and gives directions.
  • Maintains and keeps desk and entry area neat and organized.
  • Provides support to other Directors as directed by supervisor.
  • Carries out telephone answering and reception duties as required.
  • Takes complete messages.
  • Conducts safety and security inspections of all community property to include common areas, resident corridors, parking areas, and perimeter access.
  • Patrols community buildings and grounds as scheduled may be required to register at watch stations to record the time of inspection.
  • Examines doors, windows, and gates to ensure that they are secure.
  • Patrols community property to prevent and discover activity in violation of criminal, fire, or safety codes.
  • Watches for, and reports irregularities such as fire hazards, leaking water pipes and security doors left unsecured.
  • Investigates and reports all acts of unlawful or safety hazards that would endanger persons or property.
  • Investigates all incidents and suspicious occurrences, filing incident report appropriately.
  • Responds to all security calls and complaints, taking necessary action, and handling on-scene emergencies until relieved by a Supervisor.
  • Inspects and reports all dangerous conditions and any damaged or defective equipment, machinery, and property.
  • Secures and unlocks areas and buildings in accordance with policy and community expectations.
  • Notifies appropriate agencies in situations where their emergency response and support is necessary.
  • Sounds alarmed and/or calls policy/fire department in case of fire or presence of unauthorized persons.
  • Assists in emergency response procedures as per community policy.
  • Ensures outside furniture or fixtures are secure in the event of inclement weather.
  • Collects and removes trash
  • Other duties as assigned by Director.

SUPERVISORY RESPONSIBILITIES:
  • This job has no supervisory responsibilities.

QUALIFICATIONS:
  • High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
  • Computer skills required
    • Basic computer skills required
  • Other skills required:
    • One year job related experience preferred.
    • Ability to communicate effectively speaking the primary language of the residents.
    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
    • Ability to write routine reports and correspondence.
    • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
    • Ability to deal with problems involving several concrete variables in standardized situations.
    • Must demonstrate an interest in working with a senior population.
    • Interacts with guests, residents, and staff in a courteous and friendly manner.
    • Responds promptly to resident needs.
    • Supports organization's goals and values.
    • Balances team and individual responsibilities.
    • Ability to handle multiple priorities.
    • Competent in organizational, time management skills.
    • Demonstrates good judgment, decision making, and problem-solving skills.

COMPETENCIES:
  • Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
  • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
  • Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
  • Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
  • Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
  • Occasionally required to stand.
  • Occasionally required to walk.
  • Frequently required to sit.
  • Frequently required to utilize hand and finger dexterity.
  • Continually required to talk or hear.
  • Occasionally works around fumes, airborne particles, or toxic chemicals.
  • Frequently exposed to outside weather conditions.
  • The employee must occasionally lift and/or move up to 100 pounds / frequently lift and/or move up to 25 pounds / continually lift and/or move up to 15 pounds.
  • Specific vision abilities required by this job include:
    • Close Vision
    • Peripheral Vision
    • Depth Perception
  • Additional remarks regarding work environment:
    • Possible exposure to hostile individuals.
    • Works both outdoors and indoors all year.

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