Vantage Travel | Deluxe World Travel Service | River Cruises & Tours

Concierge Referral Specialist

Job Title
Concierge Referral Specialist
Job ID
27674236
Work From Home
Yes
Location
BOSTON,  MA 02114
Other Location
Description
About Vantage
Since 1983, Vantage Deluxe World Travel develops and delivers memorable travel journeys on seven continents whether on land, riverboats or small ships.

If you are driven by working in a dynamic environment where you’ll discover the value of impactful contributions in an industry that’s easy to fall in love with – the travel industry…Vantage may just be your next home to learn, contribute, work hard and have a little fun. As we evolve technologically and proactively offer differentiated travel experiences to our customers, we search for dynamic, progressive and focused professionals to join the Vantage team whether that’s in our headquarters in Boston or in one of our global offices.

Our team at Vantage exemplifies the values of our company:
  • Adaptability to change
  • Effective Communication
  • Problem Solving
  • Teamwork & Cooperation
  • Accountability & Dependability
  • On Time & Accurate

At Vantage, you’ll discover team members as being talented, driven, globally aware, entrepreneurial individuals who are flexible in a fast-paced environment and who bring sense of pride and humility to a unique culture.  Vantage is proud to offer flexible hours and a robust hybrid work schedule as well as commuter benefits, 401K with company match, an onsite gym and several options for medical insurance. 

We have created a culture that embodies an appreciation for the deep history of the Company that is driven by the ultimate goal of delivering memorable journeys to our passengers worldwide. Individually we are one piece of an amazing group while working collaboratively across the globe. We have discovered success year-over-year, by appreciating a proven formula of success while evolving with an ever changing world whether as a result technology advancements or keeping in front of passenger demands for exhilarating and memorable travel experiences.

Job Summary

This is a work from home commissionable opportunity with success measured in potential earnings above $100,000 annually. The Referral Specialist is a foundational position, key in our efforts to expand the Vantage client base by providing the Marketing and Sales teams with leads for outbound campaigns. This position requires an experienced outbound call connoisseur who is a relentless hunter and is undaunted by sales obstacles or occasional setbacks. The expert selected for this role is someone who is quick thinking, adept at overcoming barriers and thrives on creating a quick rapport with clients throughout the day.

Your Role
 
  • Generate referral friends/family and affinity group phone, email and address contact details from our most active travelers
  • Use assigned outbound call campaigns to reach both existing and newly acquired travelers to ‘qualify’ them by determining which exciting luxury travel journey they would like to experience next
  • Follow-up and close inbound call, email and web-based leads for referrals and trip qualification
  • Call Marketing generated leads for scheduled travel webinars to ensure participation, to ‘qualify’ next trip destinations and post-webinar to make requested reservations
  • Become a company evangelist by acquiring intimate knowledge about all Vantage products and services  
  • Prepare and update a weekly report with performance vs targets as well as identify emerging trends, opportunities and barriers to overcome
  • Engage in monthly call monitoring feedback with the Sales Manager or Training Manager to assess effectiveness and potential changes to improve performance
  • Collaborate with the Marketing and Revenue Management teams to design, develop and implement competitive program changes and promotional opportunities
 
Skills and Experience
 
  • HS diploma required, associate or bachelor’s degree preferred
  • Minimum 3 years’ experience outbound calling with a demonstrated record of success
  • Experience in exceeding KPIs including talk time, calls made, conversion and quality control
  • Strong PC skills including experience with Outbound Campaign Systems, MS Office Suite, Project Management Software and CRM Analytics
  • Familiarity with sales scripts and closed question sales techniques
  • Exceptional situational awareness and listening skills
  • Ability to pivot a closing strategy seamlessly based on real-time conversation feedback
  • Excellent organizational, administrative and time-management skills

Equal Opportunity Employer

Vantage Travel is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
 

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