This position is currently for one day a week (day can be flexible)*

Position Summary:  The Guest Services Associate at Verde Ranch RV Storage will include, but is not limited to, showing and renting units to potential guests, customer service, fielding incoming calls, up-selling, completing payments, completing all paperwork, and making collection calls. 

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Delivers legendary service to all guests by acting with a customer comes first attitude and connecting with the customer. 

• Discovers and responds to customer needs. 

• Performs various administrative tasks, including answering multi-line phones, typing, computer and data entry. 

• Answers incoming guest calls, using appropriate etiquette, to book reservations or assist with existing reservations. 

• Follows VRS/CRR operational policies and procedures, including those for safety and security. 

• Upholds a clean and organized workspace.  

• Provides quality service for all guests by adhering to VRS/CRR standards.  

• Recognizes individual and team accomplishments. 

• Follows daily cleaning schedules. 

• Performs other duties as assigned. 

• Maintains a calm demeanor during busy times or unusual events to keep store operating and to set a positive example. 

• Anticipates guest and facility needs by constantly evaluating environment and customers for cues. 

• Communicates information to manager so that they can respond as necessary. 

• Assists with associate training by positively reinforcing successful performance and giving respectful and encouraging feedback as needed. 

• Contributes to positive team environment by recognizing changes in associate’s morale and performance and communicating them to the manager. 

Competencies: To perform the job successfully, an individual should demonstrate the following. 

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. 

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. 

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed. 

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. 

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. 

Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. 

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. 

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education/Experience: 

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. 

Language Ability: 

Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees. 

Mathematical Ability: 

Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs. 

Reasoning Ability: 

Apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Deal with problems involving a few concrete variables in standardized situations. 

Computer Skills: 

Microsoft Office (Word, Excel, PowerPoint, Access, Publisher, Outlook, Internet Explorer) 

Certificates and Licenses: 

N/A 

Supervisory Responsibilities:  This job has no supervisory responsibilities. 

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The noise level in the work environment is typically quiet. 

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally 50 pounds.    

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.