RESERVATION MANAGER
JOB description

• Full understanding and ability to perform Reservation Coordinator position including but not limited to:
  • Answer incoming guest calls to book reservations or assist with existing reservations
  • Follow procedures to make, cancel or change reservations
  • Work with Rally groups and making group reservations
  • Build group blocks
  • Monitor resort inventory, maximizing site placement for arrivals
  • Monitor daily arrivals and special requests, communicating to resorts
  • Assist guests with pre-arrival concierge services and stay upgrades
  • Maintain accurate filing system and group tracing
  • Maintain guest database and profiles
  • Respond to online reviews
• Expert knowledge in CampSpot for all CRR properties
• Responsible for hiring, training, supervising, and directing reservation coordinators
• Responsible for training guest service coordinators at resorts in reservation and concierge processes
• Revenue Analysis process for all properties
• Daily pick-up analysis, strategy adjustments and reporting
• Responsible for the projected occupancy, analysis, and pricing group business strategies
• Analyze overall monthly performance and provide summary report with recommendations to improve long term strategies
• Provide weekly dynamic forecast of expected results, variances, and budget comparison
• Consistently offers professional, engaging, and friendly service
• Ability to communicate intelligently and effectively in person and over the phone
• Communicate with clear and professional language – both written and verbal
• Define expectations, provides feedback, holds team accountable, and shows appreciation
• Collaborate with sales and marketing as well as operations to maximize resort revenues
• Troubleshoot, resolve, and document issues and concerns. Make proactive changes
• Lead and initiate resort communication, marketing materials and reservation packages

• API / Integration Expert for Online Travel Agencies
• Develop concierge relationships and programs for properties
• Monitor comp set pricing, area events, high demand periods, and adjust pricing as needed
• Establish and set up PMS for new properties
• Meet departmental budgets and monitors financial statements
• Ensure guests receive the highest level of service consistent with CRR’s values – Cares, Passionate, Curious, Positive, Team Player, Excellence
• Handle and resolves escalated guest concerns, inquiries, and issues.
• Report accidents, injuries, and unsafe work conditions to manager
• All other duties as assigned

• Minimum of 3 years of hospitality experience

• Minimum of 2 years of supervisory experience
• Proactive and self-motivated - moves quickly, but with strong attention to detail
• Ability to thrive in a fast-paced environment
• Intermediate computer proficiency including email, internet, and Microsoft Office Suite; RV resort or other hospitality property management software experience highly desirable

Competencies: To perform the job successfully, an individual should demonstrate the following:
Communications - Exhibit good listening and comprehension. Express ideas and thoughts both verbally and in writing. Keep others informed. Select and use appropriate communication methods.
Continuous Learning - Assess own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.
Dependability - Commit to doing the best job possible. Follow instructions. Keep commitments. Meet attendance and punctuality guidelines. Respond to requests for service and assistance. Take responsibility for their own actions.
Planning & Organization - Integrate changes smoothly. Plan for additional resources. Prioritize and plans work activities. Set goals and objectives. Use time efficiently. Work in an organized manner.
Quality - Foster quality focus in others. Improve processes. Measure key performance indicators. Set clear quality requirements. Solicit and apply customer feedback.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability: Read and interpret documents such as operating and procedure guides.
Mathematical Ability: Add and subtract two digit numbers and multiply/divide with 10's and 100's. Perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Ability: Apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Deal with problems involving a few concrete variables in standardized situations.
Certificates and Licenses: None required.

Supervisory Responsibilities: This position will oversee the Reservation Coordinator(s)

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level is moderate. 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms; including frequent use of computer keyboard. The employee is regularly required to sit. The employee must regularly lift and /or move up to 20 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At CRR we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.


We value our associates’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including:

7 Paid holidays
3 weeks annual PTO
Full 401K match up to 6%
Tuition Reimbursement
Company paid benefits including Health, Vision, Dental for manager and family
Company paid STD and LTD.