The Accounts Receivable Assistant is responsible for the invoicing and collecting payments from customers, builders, and contractors and for the performance of a wide range of bookkeeping and data entry activities. The Assistant participates in performing these functions and providing these services to the three affiliate companies, Universal Natural Gas, Hooks Gas Pipeline, and Centric Fiber. This position will work with the Builder & Conversion Specialist to help coordinate with Field Operations and maintain a tracker system and drive the process for Builders and Customers.

RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

1. Assist Builder & Conversion Specialist for builder and new build customers for gas conversion, gas service, and new gas installation.

2. Prepare customer upgrade invoices and coordinate with field personnel on install. Collect payment as required prior to install.

3. Prepares work orders to connect new/transfer customers of the company affiliates, transmit these work orders to field personnel.

4. Collect delinquent customer payments through tracking and contacting customers. When necessary, submit delinquent customers to collections per policy.

5. Track, monitor, and reconcile receivable aging.

6. Work with field/regulatory personnel to invoice damages to contractors and collect payment.

7. Reconciles payments reviewed from utility affiliate customers with billing amounts, deposits to bank via remote deposit.

8. Create PDF of approved work order and estimate and submit to Builder or Customer for payment.

9. Receive the payment from the Builder or Customer and input the information in the billing system. Print and email receipt and send to the customer.

10. Customer conflict resolution as required.

11. Perform related responsibilities as required or assigned.

QUALIFICATIONS:

 Education/Experience:

• • High school diploma or GED.

  • 3+ years of experience in Accounting OR Accounts Receivables, OR Collections roles

  • Familiar with a variety of invoicing and billing concepts, standards, practices, and procedures.

  • Effective communication skills, as required in responding to customer questions and complaints.

  • Organized and attentive to detail with the ability to multi-task.

  • Proficiency in the use of computer software applications, including Microsoft Office, billing, and QuickBooks.

  • Solid interpersonal skills – outgoing, positive, and user-friendly.

  • Ability to work on multiple projects simultaneously.

Preferred Qualifications: 

• • Experience in a small office environment.

  • College-level coursework in accounting or bookkeeping.

  • Experience working in Utilities Industry

Physical Demands / Work Environment:

• • Job requires employee to sit for extended periods of time, lift objects up to 20 lbs, grasp, carry, walk, speak, and listen.

  • Work is performed mostly in a controlled office environment. The noise level is the work environment is usually moderate